Harvey's Hardware Co

08/13/09

Not customer friendly

by JustAnOpinion at Citysearch

I've been going to Harvey's for years because I want to support the local guy when I can. However, since Harvey has stepped down and Gary took over, the customer friendly attitude and service has gone down hill.

I bought two pieces of hardware but didn't use them and returned them two days later. I asked for a refund (it was for 8 dollars) and was told by Gary that "store policy" is to issue a credit without a receipt. When I pleaded that I come in quite often and would like an exception, he reiterated, without apology, that was store policy. This is what I expect from a large box store, or if it had been used or without the stickers. But part of the value of the local hardware store is that they know you and help you out. I understand having a policy in place, and I also understand losing a customer because you won't make an exception to the policy. I will now use Green's in Wellesley or Lowes in Dedham - it's too bad that Harvey's lost a customer over 8 bucks.

• Pros: local
• Cons: act like large box stores on returns

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Comments

lactaid– October 05, 2009 at 05:56:42 PDT

I think it's your fault for wanting 8 dollars returned to you.

They get way too many returns every day, ranging from 25 cents to hundreds of dollars because of the recession.

NeedhamTrex– October 16, 2009 at 15:14:41 PDT

Talk about a misrepresentation. I go to Harvey's every week and it's the best service of any retail store within 25 miles. So ... I asked them what happened here and found out a) it had actually been two months - not two days later - and b) after offering the merchandise credit, they in fact gave the customer the $8 in cash back. Sad comment on our community that someone goes so far to hurt the reputation of one of our best stores over an $8 credit instead of $8 in cash.

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11/26/09

Amazing local hardware store

by greengirl27 at Citysearch

Harvey's is AMAZING. there is no other word for it. They are nice people who are always willing to help. They're all fairly knowledgeable and offer valuable suggestions. The only thing I personally don't like about the store is the tight space, but the trade off is that they have EVERYTHING for sale. I'm always surprised when I find random things there. But if you ever need something... check Harvey's first. best of all... they're local!

• Pros: have EVERYTHING, good service,employs local high school kids
• Cons: tight space