Dancer's Image
(617) 964-4070
849 Washington St
Newton,
MA
02460
42.3517
-71.2078
Neighborhood: Newton Upper Falls
Reviews & Ratings for Dancer's Image
21 reviews
What users are saying:
Showing 1-10 of 21 reviews
Horrible customer service!!!
by CortneyLee
July 22, 2008
I am a professional ballet dancer, who got under a terrible service of this dance supply store. The owner is ridiculously rude, I've never seen such bad customer service of a dance store. I was shocked by the way I was treated there. She literary made me cry! I don't know how can they talk to their customers with such attitude and rudeness. Not only the owner is rude to the customers, but also very greedy about the cost of the dance items. I was trying to get a discount because of the school I go to, but instead I was almost yelled at... People who work there are extremely obnoxious.People, keep off that store for your own sake! It was a huge mistake of me getting in that store.
Very unpleasant experience
by Emmaliner02
May 21, 2009
I had the unfortunate experience of dropping into this store recently for a number of items. I had many complaints.
First, the store is horribly cramped, and it is very difficult to find anything. The merchandise is very overpriced; I found similar (if not higher) quality items down the street at the Capezio shop in Wellesley last year. I can buy a pair of tights at Capezio for LESS than half of what I paid here.
But the worst part of the visit, by far, was the rude shop attendant I dealt with. She was unbelievably pushy, and would NOT allow me to simply browse! I told her right up front that I was "just looking," but she kept pestering me and pestering me, insisting that she knew what I needed. She certainly did NOT know what I needed! I would start to explain, and she'd simply cut me off, and pull out irrelevant (and very expensive) items for my consideration. I still regret having handed this woman any of my money, but I was desperate, and didn't have time to go anywhere else. I left the shop with the bare minimum of merchandise possible (and still spent $100!). I was very angry at how I was treated; being in that shop was certainly a test of my ability to "be the bigger person" and not rip into this woman! Never again.
- Pros: Conveniently located
- Cons: Rude owner, very high prices
Awful Stage Mother Owns the Store
by jballett
February 02, 2009
I am visiting family in boston and when I checked out this morning from the hotel left my slippers and a few tights in the hotel room. The hoteI was not able to locate my stuff yet and I had to get going. I found this store on citysearch , I assume the woman who answered the phone was the owner because when I asked if she had a website her reply was " i took it down" and silence! I was in shock how an owner would reply to that, then rudely asked what I was looking for, I stated I havent been dancing for the past week and forgot a few things. Excuse me but what a horrible woman she was on the phone. Awful. We briefly chatted because she wouldn't shut up about her daughter dancing how she was attending some event. As I do dance for a well know company in canada she asked me " who are you" I was stunned , who am I ? she went on about a few people she knew and events she was attending. I DO NOT CARE ! nor do I care about your daughter!
Awful woman , I refused to go to the store apologized to the young lady at the spa for using the phone for so long.
I bet she is nothing but fat and ugly and a dreadful "STAGE MOTHER"
P.S. After reading the other reviews I would avoid shopping at this store , she seems to rip people off. I mean honestly she cant even afford her website obviously she is scam artists ripping poor innocent ballerinas off!
- Cons: Rude Customer Service
helpful
by Shopurrr22
January 29, 2009
I was in a crunch needing some supplies for a short notice audition and searched for a local dance shop. Found this one and saw all the bad reviews so I was prepped for a bad experience and can say I was pleasantly surprised. The employees were actually all helpful and FRIENDLY not rude and nasty as I had read, so that was GREAT. They helped me find eveyrthing I needed even though they were trying to close up. I will definitely go there from now on when I need to pick up any supplies.
Need hours of operation
by Dadley
January 25, 2009
the hours of operation do not seem to be listed on the website... and there is no answering machine this sunday morning! Not really very helpful at all.
I love this place!
by dance4joy
January 23, 2009
I highly recommend this store. They are wonderful people and extremely helpful, esp. when it comes to special orders and sizing. The owner Paula, has gone the extra mile for me several times even when she didn't have to. I am very appreciative to have such a wonderful local-owned and operated store nearby.
Everything I need to dance
by gp5yh2e
January 22, 2009
I am a ballet dancer in the Boston area, and I am glad to say that Dancer's Image always comes through for what I and my fellow dancers need. The company I dance for works exclusively through Dancer's Image for pointe shoes. Paula, the owner, personally makes sure that every girl in the company gets the right shoe in the right size with elastics ribbon, and any other special personalized thing needed to be done to any given shoes. Some need to be three quartered, some need to be bumped out etc. etc. Also, I have never seen a store where so many of it's employees are willing to learn everything they possibly can about dance apparel, the way shoes are supposed to fit, and what is going on in the dance world. Granted the store is covered from head to toe in pink, but that's what makes it unique. I've seen girls going into the store for their first pair of pointe shoes, and the person helping them will labor for as long as it takes until they find the right fit. Also, there have been instances when I have gone in, and they have not had a particular thing that I needed. They were glad to special order it for me, and that was very reassuring. It can get kind of crazy in there in September, so I would suggest making trips to the store at other times, especially if a person needs pointe shoes. Overall, I love this place. The staff can be very entertaining, and every once in a while they have brownies :)
The owner, Paula Panos, is absolutely wonderful!
by amd55
December 03, 2008
I am a professional ballet dancer in the Boston area and have been going to Dancer's Image for almost five years now. I have only ever received the best of treatment. Paula Panos, the owner, has so much knowledge about the dance world and only gives the best customer service to the people that come in to her store. I have never experienced in my entire professional career someone who knows exactly what they are talking about when it comes to pointe shoes, like Paula. On top of her expertise with the dance world, she is an amazing person, with one of the biggest hearts I know. Words cannot express how thankful I am to her, and what she and her staff have done for me throughout the years. She takes care of me, and my fellow co-workers beautifully. Our company owes Paula so much thanks, and would not know what to do without her, especially when it comes to our pointe shoes! If you want the best place to go for dance supplies, shoes, advice, etc. then Dancer's Image is the place you need to go!
Very Friendly Service
by disco4178
September 28, 2008
I'm just a guy who started taking adult beginner ballet classes at Boston Ballet next door. I read the bad reviews of this store, but my experience there was totally different. I must have had four very polite, professional, and eager employees help me with whatever I needed. There were others shopping, and everyone seemed like they were being attended to in a friendly way. It's not as easy for a man to browse for stuff when it really must be a minuscule percentage of their business! I would definitely go there again.
I thought the prices were fair, although the fact that BB is its immediate neighbor probably let's them jack'em up a bit... The only annoying thing I found was that they put the darn sticky-type security tags on the clothes' inner fabric labels. You just have to deal with the residue when you peel them off.
Perhaps I just have not met the owner that others have written about???
AVOID AVOID AVOID
by bwhma
September 18, 2008
The woman who owns that store is the meanest woman I have ever meet in my life. She will insult you and your kids then take your money. She is awful and nasty. Don't give her the time of day!
- Pros: none
- Cons: the owner
Rude, rude, rude staff! Condescending, snarky, unprofessional - SAVE YOURSELF THE TRIP and go elsewhere
by Smith2Smalls
September 16, 2008
I will never return to this shop EVER AGAIN after how I was been treated on TWO separate occassions -- my mistake to give them another chance. Dancer's Image staff is so rude and unprofessional it left me reeling, wondering "Did she actually just say that to me?" I am a size 4/6 and am 5' 6" and she made me feel like I was a huge whale Like the other people who commented here, the owner will openly insult your body, talk down to you, and worstly, she treats her staff like dogs. Save yourself the trip and try Pattersons in Burlington or Dance This Way in Concord. Don't give such miserable people your money.
- Pros: Could be a great shop if they just get rid of the owner
- Cons: Prepare to have your self-esteem tested and your patience tried
