Brookline Volkswagon Audi

03/25/08

AVOID at all COSTS!

by x7924a at Citysearch

Have owned the car for a year + and have brought it to Brookline Volkswagon AUDI for each milestone service to date. THEY ARE A RIP-OFF! Standard oil change is $90-100! For a bleepin OIL CHANGE! They charge for every ounce of ANY fluid they put in your car!

When I purchased the car, I realized a couple months later that I didn't have the 'entire' manual for the vehicle. I went to the Parts Dept, explained the situation, and they said they'd order the missing sections. 5 WEEKS LATER...I called and they said unless I paid for the manual UPFRONT, they could not order it! I contacted the General Manager of Sales and he personally order the manual for me at NO COST!

Finally, just today, I needed the right rear tail light for my car. I ordered it 3 weeks ago when I had my last RIP-OFF OIL CHANGE! No one ever called to tell me the part was in...I called, made the appointment for installation today, dropped the car off and said I'd be back early to mid afternoon to pick it up (they actually asked if I wanted to wait - said it would only be an hour or so)...this is key because I just called to confirm the car was ready and they told me THEY USED THE PART ON ANOTHER CAR and had ORDERED me another one. My car is now suppose to be ready at 5! And, they would not quote me the final cost, as requested. BUY AMERICAN!!!!!!!!!!!!!

• Pros: Sales Dept
• Cons: Everything else!

02/11/09

BAD CUSTOMER SERVICE!!!

by picabbo at Citysearch

Customer Service: bad attitude,

Friendliness: did not greet by anyone when walked inside the dealer,

Price: dishonest on listing price and non-negotiable.

I recommend try another Audi dealer if you have your mind set on an Audi. Great car to drive but deserve better than what I experienced.

• Pros: Location
• Cons: Everything else

09/28/08

Good deal on new GTI and fine service dept.

by geckobrah at Citysearch

My experience at Brookline VW Audi has been very satisfying from the outset. I bought a new GTI Mk V a couple of years ago, and got a good deal ($300 over invoice) with a minimum of negotiation hassle. Sales people were helpful and found the exact color and options I wanted in a couple of days. I have gone back for scheduled maintenance ever since and have been treated well. Last week I went in for an oil change, etc and they ran a full computer diagnostic (related to a "recall" to be sure some computer settings were correct). The service manager and a computer tech spent as much time as I needed to have them explain things to me. (I did not understand the daytime running lights vs. the headlights/fog lights vs the "warning flash" high beams.) They let me come "in the back" in the service area so I could see exactly what was going on. They were very courteous and professional. I will go back for future service.

As to German cars, note it is not that simple to do "ordinary" tasks like change the oil and filter on these high tech engineered cars. I have always changed my own oil and filters (on Hondas), but I researched the GTI maintenance procedures on the internet and it is almost impossible to do for the home mechanic-special tools needed and no "spin on" filter. A bit more costly maintenance comes with the territory if you go with German engineering-don't blame the dealer!

• Pros: Convenient location for us urban dwellers, well run service dept.
• Cons: tight parking

12/15/07

Don't go there for service

by yoonty at Citysearch

No, sir. You don't want to go there unless you still have the factory warranty (I wouldn't even if I had a warranty). They are going to squeeze out your pocket all they possibly can for nothing. I have not one, but two episodes. First one was about replacing a remote key battery that I won't go in detail due to the review size limit here. You can check my yelp posting (yelp dot com). Here's my worst nightmare:

I recently had a repair job on my passat (my daughter's accident) at A-Z auto (highly recommended in many review places). 4-5 months after the repair, my wife found that the heater was suddenly not working. She bluntly took it to Brookline VW (a habit from warrantied days). They say we needed to replace thermostat, waterpump, and timing belt, without any explanation. It was only after I did some search and asked them a specific question that they admitted the latter two is a maintenance job (100K maintenance by book, usually done at 80~90K miles, my car closing in on 80K). OK, go ahead. And they said, after taking apart the engine, something was wrong inside, blaming previous repair. Without going into much ado about the hassle (they estimated $2400 for the repair. beeping $2400!!!), I paid $400 for the labor up to that point (jerks!) and had the taken-apart car moved to A-Z auto. Only time will tell who was right, but the A-Z guys are saying there's nothing wrong with the engine. These guys are saying that I couldn't have driven the car or at least check engine light should have been on, had there really been the problem they were saying. Here's the killer. It turned out even the thermostat was OK. The heater problem was due to clogged heater core. For something a simple, high pressure flush could fix (A-Z did this part for free), we spent over $1000, with the car being held offroad for a month (still in the shop). I am looking for a way to either recoup my loss or at least file a complaint somewhere somehow.

10/30/07

will rip you off

by esjf at Citysearch

i've been living in boston for 4 yrs and vw brookline has always managed to disappoint me in EVERY visit. i cant take it anymore... i've started to use other mechanics even though i would love to use the dealership.

first off, they NEVER clean the car after they service it (something vw says is a "plus" for using their dealerships when you purchase one of their cars)

they have always managed to screw me with prices. i dare anyone to ask them pricing for new tires/balancing/and alignment... i guarantee you can call any other place and get the EXACT same service (tires and all) for AT LEAST $100 less. I found $300 less.

and, i understand that they cant tell the future... meaning, they cant give you the exact time a car will be ready. but, MAN, if you say the car will be ready at noon, dont have it ready at 7pm. NOT ACCEPTABLE. O, and they dont do loaner cars if they take more than a day to fix your car. so, if you have a job, dont expect to go to work for 2 days because you wont have anyway to get there...

• Pros: location
• Cons: everything else