Brookline Volkswagen AUDI
Brookline, MA 02445-7603
Phone: (617) 734-2020
03/25/2008 Posted by x7924a
Have owned the car for a year + and have brought it to Brookline Volkswagon AUDI for each milestone service to date. THEY ARE A RIP-OFF! Standard oil change is $90-100! For a bleepin OIL CHANGE! They charge for every ounce of ANY fluid they put in your car! When I purchased the car, I realized a couple months later that I didn't have the 'entire' manual for the vehicle. I went to the Parts Dept, explained the situation, and they said they'd order the missing sections. 5 WEEKS LATER...I called and they said unless I paid for the manual UPFRONT, they could not order it! I contacted the General Manager of Sales and he personally order the manual for me at NO COST! Finally, just today, I needed the right rear tail light for my car. I ordered it 3 weeks ago when I had my last RIP-OFF OIL CHANGE! No one ever called to tell me the part was in...I called, made the appointment for installation today, dropped the car off and said I'd be back early to mid afternoon to pick it up (they actually asked if I wanted to wait - said it would only be an hour or so)...this is key because I just called to confirm the car was ready and they told me THEY USED THE PART ON ANOTHER CAR and had ORDERED me another one. My car is now suppose to be ready at 5! And, they would not quote me the final cost, as requested. BUY AMERICAN!!!!!!!!!!!!!
Pros: Sales Dept
Cons: Everything else!
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