Boston Language Institute

01/11/09

Some of the worst customer service I have ever experienced

by educatemoore at Citysearch

I was in an advanced Spanish class with two other people that was supposed to meet for four Saturdays in a row. The other two people showed up for two classes and then missed the others. Instead of continuing the class with me, the one who was actually committed to the program, they made me come back three other times, to accommodate for the ones who did NOT show up.

They made ME come back. I had to finish the class on separate nights, instead of the four Saturdays that I signed up for and that BLI originally agreed to....all because the ones who could not stay committed to the original schedule did not show up.

The sad part is, I wrote a letter to the "president" of the institute about my concerns. I give the program two stars, because the president did take the time to call me. We talked for a while but he did not offer any "reasonable" compensation for their lack of customer service. (He offered a discount on another class - seriously - he actually thought I would take another class) They felt they did everything in their power and provided what I paid for. They did not acknowledge that they lacked respect in the one who actually committed to the program that I signed up for.

They would rather cater to the ones who did not stay commtted rather than the one who did.

09/05/07

Poor customer service. Go somewhere else for language courses!

by galaxist at Citysearch

After looking at many places for an intensive summer language course, I chose the Boston Language Institute. I wish I never had. After going to the first class, I realized it was not for me--we basically just read through the chapters of the book (something I can do on my own and do not have to pay close to $2000 for). I asked for a refund and after trying to be coerced by the manager there to take another course (how many times to I have to say "NO!"?) I was told it would be 30 days before I would receive it. Fine. It has now been over 30 days and I have not received the refund! I am in the process of trying to get this back. Please go to a community college or somewhere else for language instruction. The BLI may have flexible hours but it is not worth the headache!