Richards' Motor Cars

11/25/09

Do not buy a car here!

by Dean C at Citysearch

Bought an Audi A6 2.7T. When I test drove it, the drivers seat didn't have any rips. After waiting 1.5 - 2 hours for them to 'prep' the car, the seat had a rip. Their response, "Um, yes it did." I noticed that the sales manager had driven off right before they gave me the car. What was he driving, an A6 2.7t. My guess is that they swapped seats. On the way home the car started to shimmy at highway speeds so bad that it was almost not drivable. Unfortunately, they were closing and I'd have to bring it back on Saturday. Brought it back and they said they couldn't balance the tires and put brand new ones on it. About a week later I had a blow out, for no apparent reason. The wrecker driver told me that the tire was not new, it was used. A month or so later, the torque converter went. Thankfully the car was still under the mfg warranty. Traded it in a week later. The worst part is they put the plates off of my old car on the new one. That's not legal in NH. They said it was okay.

• Pros: None

06/17/09

Do not pass go...

by WilliamBB at Citysearch

Salesman was sarcastic and flip and apparently did not want to sell a car or make any money. They apparently have enough business and do not need new customers.

More specifically, the salesman was completely unfamiliar with his inventory and his product knowledge appeared to be extremely limited. He demonstrated that he was uninterested in learning or seeking answers to questions asked.

Would not even consider purchasing a vehicle there again and feel that there are many others that would like to take my money and be more than willing to "sell" me a car.

• Cons: Worst sales team ever!

05/15/09

Excellent Service!

by Irina1505 at Citysearch

Frank Bonanno went above and beyond to make sure that we were well taken care of. Our entire experience from the first meeting to the final car handoff has been great. Everything was done perfectly, on time and exactly as we discussed. Their prices are very competitive (I shopped around a lot), and they are no-haggle prices, which is actually nice - takes the stress out of the buying process. I highly recommend this place!

• Pros: Low prices, attentive staff, timely delivery

12/31/08

2005 Cadillac SRX purchase

by joeron at Citysearch

I don't normally write of good experiences simply due to the fact I expect good experiences everywhere I go no matter what it is I'm doing. However, During a recent vehicle shopping expedition I came across a website that caught my attention for Richards Motorcars. I was originally looking for a SAAB and found what I was looking for. The vehicle I found appeared to be the cleanest looking and had the most detailed pictures also the lowest mileage of all the SAAB vehicles I was looking at as well as the best price! I went to the link to view Dealer's website and came upon Richards Motorcars. I started looking at the inventory and noticed that all the vehicles listed appeared to be well above average condition, great prices, had very low mileage and in most cases, still under the factory warranty? uncommon to me being in the automobile business for the past 22 years. After looking at all the higher end inventory at Richards, I started to think that whoever was running that operation obviously cared about what they were selling and the prices showed me that they wanted to move vehicles and were in the business for the long haul. I called and was greeted by Jim Iannuzzi (The General Manager) who was very helpful, accommodating and patient. I asked Jim about several different vehicles and he gave me all the answers I was looking for, car faxes, warranties, conditions, prices, etc. Long story short? The wife's happy! Great operation, great vehicles, great people to deal with (you need patience to deal with me), great interest rate and an overall great experience! Thanks, Joe.

10/06/08

Great service

by tricks at Citysearch

I was amazed at the price and the service from Frank Banano. Very professional, honest. I LOVE the fact that the car has such a good deal. Again, thanks to Richards Motosales.

• Pros: Honest,
• Cons: none

10/02/08

Positive Experience

by FloridaRelo at Citysearch

Excellent experience purchasing a premium car. Fair pricing and staff friendly, helpful and courteous. Would purchase another car here again.

06/12/08

Dont recommend them,

by kk13 at Citysearch

found Richards on line , in a nut shell it looked like a place I wanted to purchase a vehicle from, UNTIL I met the Sales Manager Jim who basicly told me, their prices are their prices PERIOD end ( in a salesy manager sort of way), I asked if I checked around would this be true, he stated yes. I asked around to business owners in town and they had NOT heard of this... The next day I sent an offer in via email ( $3k less than askling price)---received NO response... I Called one day later the sales manager, Jim , he told me.. even if he did lower the price for me, it was not going to be enough to make me jump... and he gave no counter-offer nothing... JUST APPARENTLY DID NOT WANT MY BUSINESS... HOW DOES HE KNOW WHAT WILL OR WILL NOT MAKE ME JUMP.... Personally I am glad I did NOT jump because one of the local business owners on rte 99 I called, referred me to a place that actually WANTS my business, and is looking to retain me as a customer for life. If I was completely turned off before becoming a customer...I felt like Julia Roberts in Pretty Women... when she went back and said..remeber me to the sales person who snubbed her and showed her all the purchases she made...Her comment: Remember me... Big mistake .." Recommend at minimum you do your homework and find a place that treats you better...

• Cons: Customer Service Failed miserable by a manager !

02/08/08

worst dealership ever

by Arm27 at Citysearch

The most terrible dealership ever. The service department? Oooo, you don't wanna deal with them, they will make you wait for months, and then refuse to service your car, even though you have bought all the kind of warranties they offered you. They will make you to pay a deductible, which you aren't supposed to pay when your car is being serviced at the dealership from which you have bought it(indicated in the warranty purchased agreement). Yeah, one more thing when after all this you still decide to buy a car from them make sure they don't screw you up on the paperwork.