Harvard Square Eye Care

05/29/08

Excellent service

by amolson04 at Citysearch

I recently had an eyecare emergency, and when I called my usual optometrist, I got an answering machine informing me that he was on an extended vacation. I was desperate to get a contact lens replaced and his office was completely shut down. I called Harvard Square Eyecare and was able to get an appointment with Dr. Cronin the next morning! I couldn't believe my luck.

When I came in, Dr. Cronin was very friendly and understanding of my situation. The exam was thorough, and the doctor double-checked the initial measurements taken by her assistant. Dr. Cronin was extremely patient when flipping back and forth between the lenses to figure out my prescription. It was the longest and most thorough eye exam I have ever had (and I've been in the optometrist's chair many times!) She was not rushing or in a hurry as many doctors seem to be these days. She took her time and was very careful and attentive to detail.

It paid off when I picked up my lenses! The office called immediately when they came in and I was able to come in the same day to get them. And the prescription is perfect! She took time to double-check the lenses on me when I came in as well, which I appreciated, and I didn't have to make another appointment or pay extra for this. I also got some complementary contact lens cleaner and solution which is always nice!

I am very, very satisfied with the care I received at Harvard Square Eyecare and would highly recommend it to any of my friends. I was really impressed with the amount of time that the doctor spent and the fact that she seemed to taking very careful measurements and double-checking everything. I've paid the same amount of money for an exam elsewhere and gotten half the attention and service. Great job!

• Pros: Convenient location, close to public transportation. Can usually get an appointment quickly.

05/08/09

Excellent Service and great frame selection

by Brendon at Citysearch

I was really happy with the choice of eyeglass frames. Clark and Alene, the eyeglass specialists were really honest about what looked good on me. I was choosing between two frames and they actually got me to purchase the less expensive frame than the one I would have chosen. The doctor was great especially helping me find the most comfortable contacts. I wouldl highly recommend this place because they really care.

• Pros: Friendly opticians, great eyeglasses, thorough doctor

03/07/09

Horrible experience

by Poda at Citysearch

The doctor was fabulous, my exam went quite well. But do not even attempt to buy glasses from this place! The salesman was snooty, insulted my current glasses on several occasions, refused to tell me the prices of the frames I was looking at ("don't worry about the price, they are all within $25 of each other", when in fact there was a couple hundred dollars of difference). When I finally got him to sit down and calculate the price, he gave me a ridiculous number. When I asked him to break it down for me (ie, cost of frames, cost of lens, cost of protective coating) he got super defensive, pulling out a cost sheet and actually raising his voice at me. I actually had to tell him to stop for a second, that I think he misunderstood me somewhere along the way, and that all I had asked for was a breakdown of the pricing for that particular pair of glasses. He still refused, so I left.

• Pros: Good doctor
• Cons: Optician was rude, arrogant, demeaning, etc.

09/20/08

Great selection and fantastic service

by Bikeandwalk at Citysearch

This place is fantastic! I searched over ten other shops and none of them had the selection of designer frames that this place does. Gret selection and service.

09/12/08

I never knew

by Marathonmango at Citysearch

I live on the south shore but was in the Harvard Square area on business. My business meeting was delayed three hours (don't ask) so I walked around and realized that I hadn't had my eyes checked in over four years. I looked in various shops in the area but never got a good feeling regarding staff and selection. I was about to skip it and get something to eat when I found Harvard Square Eye Care.

I was greeted by a lovely women who told me the Dr had a slot 30 minutes from now.... so I made the appointment got some lunch and came back. The Dr that examined me did the most complete exam I ever had. Very professionally and caring. She explained everything (I mean like no other Dr had.) Amazing service and really cared.

After my exam I wasn't planning on purchasing new glasses but with my new prescription I figured it was time to update by 4+ year old glasses. Wow what an amazing selection. The hardest thing was deciding which pair to get as I had three that I loved. The optician helped me out and explained that they had an in-house lab and could have it quickly. I wasn't in much of rush but did have another meeting tomorrow. I was promised that it would be ready first thing next morning.

The next day I showed up, picked up my glasses which fit very nicely and was on my way to my meeting (now on time) and get so much better with my new glasses.

I never knew that an eye glass office could be so efficient and provide such service. I will probably stop by on a Saturday with my family and have them get an exam as well. Highly recommend.

• Pros: Excellent service & selection

09/01/08

Not recommended... snooty staff, overpriced

by etjtlex at Citysearch

I would NOT recommend this place to anyone. I went here because my daughter wanted something funkier than what was offered in mall shops, and their website claimed to have lots of frames for kids and to be kid-friendly. They actually had a very small selection of kids' frames, so she chose an adult frame. I could see this frame did not fit her properly, but the sales person assured us that they could adjust them for her. This did not prove true, as they were extremely uncomfortable. We went back several times to have them adjusted, and each time the same snooty guy got more and more sarcastic, I could actually see him rolling his eyes when we approached the store. We tried someone else at the shop and got the same treatment--- they didn't care at all, they'd already gotten their $425. My daughter was miserable and couldn't wear the glasses so I ended up making them change the prescription so I can use them as reading glasses, which they agreed to do at no cost (duh...) SKIP this place; you can get much better service and value elsewhere.

05/08/08

Highly Skilled, Great Experience

by gtmit at Citysearch

I've had a fair number of eye exams in my day, and I can say that this one ranks at the top of my list. Foremost, the Dr. was committed to determining my exact prescription. She patiently switched back and forth between lens strengths when the difference was very small. At the end of the exam, the doctor used a redundant set of lenses (combined with my glasses) to settle the toss up. I had never seen this, and she kindly took the time to explain what governs the accuracies of each test. I was impressed. Some doctors I've had in the past "guessed" when the difference is close, or are curt when asked to switch back between lenses. If accuracy and attention to detail are important to you, this is your eye doctor.

• Pros: Very accurate exam, patient

05/02/08

Great Family Owned Business - Caring Professionals!

by JulieDahl at Citysearch

I have to rave about this place! The staff is fabulous. Everyone is incredibly helpful, and the doctor actually takes time to listen to your questions. She is very attentive to your needs and responsive - unlike so many doctors these days. Also, she takes the time to help you find glasses that are the best fit for your eyes AND your style. Definitely, the best eye care around...

• Pros: Doctor was caring and responsive.

03/10/08

Great experience

by Mirar2 at Citysearch

I am a patient of Harvard Square Eye Care for about 6 years. I think the Dr.?s are the most caring I have met. The office has great funky frames and they just purchased a lab to make their own glasses. My glasses used to take about a week to come in but my last pair took only 2 days?.and I saw some patients in the office were able to get them while they waited. The new lab has really made me want to recommend Harvard Square Eye Care?I hope you go there!

• Pros: Fast service, great staff and turn arond times

09/19/07

Great customer service and kid friendly.

by rld5 at Citysearch

My family has been going to Harvard Square Eye Care for the past several years and the service is always excellent. They have fitted my 3 children and my husband with glasses and we return every year because of their patience and professionalism. Dr. Dickerman is exceptionally good with my children and always makes them feel comfortable during the exam, which in my opinion is no easy task. They were also fitted with really cool glasses so it's no longer a chore to go to the eye doctor but a fun experience for the kids. If you are looking for great customer service I highly recommend Harvard Square Eye Care.

• Pros: Great glasses and friendly staff