Berk's Store

02/02/06

attitude adjustment

by luckymetm at Citysearch

The store has a good selection at decent prices. However, the clerks seemed bothered and annoyed with the customers! I thought it was just me but when I watched their interactions with other customers I saw more of the same. Some of the customers actually looked a little confused by it. Life's too short to be so unhappy girls. Find another job!

• Pros: selection, prices
• Cons: rude staff

12/28/05

BAD SERVICE!!!!!!

by nbrooks at Citysearch

I received a pair of boots this Christmas but they were a half size too small. When my boyfriend gave me the receipt to get an exchange, the receipt had the wrong year and date on it. When I brought them to the store I was told that I bought them a year ago and theres no way my boyfriend bought them a couple of days ago. I pleaded with them that my boyfriend had just been there and clearly the shoes were not worn so why couldn't I just get a simple exchange. I told them I let them know the date was wrong on the receipt because I figured it was a problem with their cash register. They took the receipt from me and told me they couldn't help me. Most unfriendly and unprofessional sales people I have ever met!

• Pros: Great prices, Nice Shoes
• Cons: Unfriendly, Prententious, RUDE

Editorial Review by Citysearch Staff

by Contributor at Citysearch

Harvard Square shoe store stocks men's and women's brands including Uggs, Steve Madden, Converse, Saucony, Puma, Birkenstock and more.