Fresh Pond Mobil

01/29/07

Total Ripoff

by jboneparth at Citysearch

I left my jeep with them and asked them to do an inspection, oil change, and change the battery. When I recieved the bill, it was for over $350. Without asking me, they had done a "wire diagnostic" and changed a few wires, for which they charged me $189. The guy was like "yeah, it took hours", except that I only had dropped it off 75 minutes before. Yeah, right. They also pulled a nail out of the side of tire, that must take three seconds. They charged me 15 bucks for it! Unless you have some sort of unlimited bank account, I would suggest that you take your business elsewhere. Life is too short to see a dishonest mechanic.

• Pros: 24/7
• Cons: Total Ripoff, prepare to pay twice what it cost

12/06/08

SC*M BAG LIARS!!!

by todoubled at Citysearch

DO NOT GO HERE UNDER ANY CIRCUMSTANCES, dont even buy gum there, it could end up costing you big. THESE guys are absolute slime, I took my car to get inspected, they said that there was a specific problem with a specific part, I took my car to the place I ussually go to, that is a nationally recognized service center with fully certified technitions and they said that it was absolutely fine, with no problems and most definitely did not need to be replaced, they even spoke to scumbag ELI himself and basically told him he was wrong...needless to say I took my car down the street and it passed with no problem, do not go here ever, go a little further to the sunoco right down the street, they are honest, these bastards will get whats coming to them, I am filing a report and have good evidence, I hear that the state is already on to them, I am actually considering taking them to small claims court, but if anyone would like to start a class action suit let me know...its a matter of principle at this point, screw the $30 bucks for the inspection

• Pros: Not having to be burned a second time is the only pro for going there
• Cons: everything, these guys will upsell you from the moment you drive in, you need new wipers? you will...

11/22/08

Not the best service

by jtct at Citysearch

The owner George is friendly and funny but the other employees are quite unfriendly if not rude. No one understands or speaks English well except George, and when you call them they pass the phone around until someone can finally understand you.

I would have left 1 star if were not for George.

• Pros: Owner was funny
• Cons: difficult to communicate, rude employees, price above average

08/18/08

Has Fresh Pond Mobil taken advantage of you? Tell the State of Massachusetts.

by steve123w at Citysearch

If you believe that Fresh Pond Mobil has in any way used their state inspection license to take advantage of you, I would encourage you to contact Paul Harkins who works for the State of Massachusetts licensing agency at paul.harkins@state.ma.us. I believed that Fresh Pond Mobil took advantage of me when I went in for my annual inspection - thousands of dollars later, several further visits to the station, and my car is worse off now than when I went in. I reached out to the State of Massachusetts to register my complaint and Paul let me know that they are very aware of the issues with Fresh Pond Mobil and are just trying to add more evidence. So, if you have a story to tell, I'd recommend you email Paul. He will call you and take down your story. If in fact Fresh Pond Mobil is abusing their inspection license, one can only hope that the State of Massachusetts will take away their inspection license one day to protect consumers.

• Pros: open late
• Cons: takes advantage of consumers in my opinion

07/19/08

Great,Smart,And Very Affordable

by Ortiz22 at Citysearch

First I would like to say that this place has been wonderful in every way. I have brought all 4 of my cars to this service station the Technicians know what the are doing and fix my cars right the first time. I have a BMW,Saab,Toyota,and a Honda and it seems like the always know what is wrong. they provide great service in the office as well the best by far Was this fellow named JACK great smile and very accomadating.I will end by saying they go above and beyond thier call to provide great service.

04/04/08

Not Bad for Fresh Pond Mobil

by 191919 at Citysearch

Fresh Pond Mobil did a good job. I know, I know. She has gotta to be kidding!!!!!

I had a fuel pump replaced about three or for weeks ago.

Yesterday the car would not turn over. I called Eli at Fresh Pond and he said he will take care of it.

My car was just delivered to me via flet bed tow. So ..........I think that was good business and he wants to keep a good customer.

12/19/07

SCAM ARTISTS

by sszwarc at Citysearch

I took my car there for an inspection in June and at the time they told me I needed new windshield wipers and a new fan belt, both of which had been replaced a few months prior. I declined their "offer" and I returned this week (December) for an oil change. Between June and December I did not touch the wipers or fan belt and somehow everything with those two items looked okay the second time around, but now my air filter and brakes needed replacing. I declined the offer. I overheard them tell another customer she needed new wipers and she declined. We compared stories and she told me they try to tell her that every time and that one time they replaced the blades without asking her first.

Save yourself the aggravation and go somewhere else!

05/29/07

Example of a business who give car mechanics a bad name... Let the car owner beware!

by xkr375 at Citysearch

People these are the facts: I took my car there with a broken rear differential. The manager Eli told me that it was replaced with a used unit in 'great condition'. 8 months later the differential breaks again. They replaced it under warranty. I had an independent mechanic check what was done and he said that they had simply rebuilt the old unit. 5 mongths later, you guessed it differential breaks again: Eli's response??? "Thank you very much"!

Bottom line: Fresh Pond Mobil people are incompetent as mechanics and liars as people. I strongly recommend if you want your car and your money, not to go there. I have tried many car mechanics around Boston and they were, by far, the worst... If your car is already there... good luck!

K.

• Pros: Eli has people skills. You can easily be fooled...
• Cons: Careless, dishonest, incompetent

11/17/06

Fresh Pond Mobil

by pbeantown at Citysearch

The owner (Eli) of Fresh Pond Mobil is dishonest! And incompetent!! Bringing my car there was the worst thing ever! They rolled my window down and left the window down over night and it rained in my car. The seat is wet, the floor is wet, everything on the driver side got wet. They try to start up the car in the morning and smoke comes from the dash and Eli calls me and tells me something is wrong with my car and tries to explain that there seems to be an electrical problem. I get there and literally see a puddle on the floor, he says the window was up when he got there and takes no responsibility for what happened. The car no longer starts. It is going to cost thousands to fix there mistake. They were only going to do $60 of work (put in transmission oil). To make a long story short don?t ever go there if you want your car fixed.. This guy is crazy! Hopefully my lawyer can get justice.

• Pros: none
• Cons: dishonest, liar, incompetent