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A-Z Auto Center

1550 Commonwealth Ave
Boston, MA 02135
Phone: (617) 566-8714

Ratings & Reviews Summary for A-Z Auto Center

What Users are Saying:

  • Low prices
  • Accurate quote
  • Timely service
5 Star Rating
 
(13 reviews)
4 Star Rating
 
(1 reviews)
3 Star Rating
 
(0 reviews)
2 Star Rating
 
(0 reviews)
1 Star Rating
 
(2 reviews)

User Reviews for A-Z Auto Center

5 Star Rating: Highly Recommended

04/25/2008 Posted by Not2slow

These guys are the best & fairly priced...I have had 3 major jobs done on my 2005 Audi, all have come in under the dealer and quoted prices. This includes timing belt work. If you have any type of car I highly recommend these guys. Ask for Billy, I have always felt satisfied with how he explains exactly what I am paying for.

Pros: fast service, honest

Cons: small lot, busy sometimes

1 Star Rating: Not Recommended

04/01/2008 Posted by Leskier2

I have been buying gas there for years, but only recently gone there for service on my car....Over the last couple of months I took my car in for something minor, and twice walked out with a bill that was between $1,000 and $2,000....when , in the past , I have not had to do more than just oil changes and brakes....I do not trust them and would not recommend them at all.....They were also not terribly polite or accomdating....

Pros: cheap gas

Cons: service was not acceptable

0 out of 1 people found this review helpful

Response from this business

To our unsatisfied customer
Posted on 04/07/2008
Our policy states that we offer customers same day free estimates & that no work be done without authorization. It’s our mission to be HONEST while providing professionalism at an affordable price. Facts concerning this review: On 12/3/07, a Chevy Tahoe was brought in for regular servicing. The vehicle had 58,961 miles and was due for a major service. The customer was provided with an estimate for front/rear brakes complete tune up battery, oil change & tire rotation all normal maintained for a vehicle with almost 60k miles of city driving. The invoice of $1400 was authorized after we explained the services in detail and warranties included. On 3/31/08 the same Tahoe with over 62k miles came in for regular service & a MA inspection sticker. In order to pass the Tahoe needed to repair a broken fog light lens a loose tie rod 2 tires The customer authorized the work for approx. $800 for 2 tires, two tie rods, oil change, alignment (req. after tie rod replacement)
5 Star Rating: Highly Recommended

03/14/2008 Posted by Celts

I brought my car in to A-Z to have an oil change done. This was the first time I have brought my car to A-Z and it certainly wont be the last. The last three oil changes I have had from other service stations have told me I need four new tires asap. Then they gave me an estimate and asked when I wanted to have the new tires put on. I mentioned it to A-Z and they took a look at it and said I could safely get a few more miles out of my current tires if they were just rotated. I was somewhat surprised because I am used to pushy mechanics telling me the car isnt safe and needs work when in all actuality it is safe. They took care of the car and I was on my way in 30 minutes. They even took care of hanging piece of plastic underneath the car, it was missing a bolt and they fixed at no charge. The service at this place goes above and beyond, I highly recommend A-Z, at least talk to them before you go anywhere else.

Pros: honest mechanics, service, I showed up an hour early and they took my car right in

Cons: nothing

5 Star Rating: Highly Recommended

06/22/2007 Posted by mk47600

I had been delaying fixing my car for a long time because I was skeptical about letting somebody I didn't know work on my car. So after my car crapped the bed and it need to get fixed, I was referred to A-Z through AAA. I phoned the place and the person had me come right down. Within 5 minutes I had a quote and was told exactly what was wrong. Not only was the quote right on, but they fixed everything on my car that day and did it the way I asked them to do it. The staff was very friendly and helpful, and I had probably one of the best mechanic experiences in my life. So if your looking for a safe place that does good work for cheap, this is your bag.

Pros: Good Location, Cheap, Friendly Service, Honest+Good work

Cons: None to report.

1 out of 1 people found this review helpful

5 Star Rating: Highly Recommended

05/15/2007 Posted by davecoffin

My father was driving down to Boston from Maine to see me for the weekend and he ran over a log on Rt 1 and popped his tire, and his car was making funny noises. AZ was the only place open, and they stayed open later so we could get there. They agreed to look at the car to determine if it was safe to drive, and they even bent one of the peices of metal that got bent that was making a noise back to its original position and didnt even want to charge us for it. We insisted on giving the mechanic a big tip. Sparky, the guy that helped us, was extremely nice and helpful. I would and will recommend this place to everyone I know, in fact I'm heading over there after work to get some work done on my car!

Pros: Nice guys, great work, long reputation

Cons: None so far

1 out of 1 people found this review helpful

5 Star Rating: Highly Recommended

03/25/2007 Posted by willgel

I am new to the area and read the reviews here before paying a visit. They were all dead-on. These guys are no-frills, honest mechanics who take their business seriously. They insisted on giving a binding written estimate before I decided on any work to be done, and they checked the car over in just a few minutes to see what the problem was. They did brake work for me that was desparately need (I didn't know how badly) on the front, while the back needed only adjusting. Hands-down, they are my new mechanic for the life of my car.

Pros: Quick, no-frills (direct), knowledgeabe, part day hours on Saturday

Cons: Parking, but after all, it is also a gas station.

5 Star Rating: Highly Recommended

03/20/2007 Posted by docgoldenberg

I have been using this repair shop for some time now and I recommend it to all of my colleagues who live and work close by.The staff at A-Z is very honest and are always willing to answer any questions you may have. In addition, if you are interested, they will go out of their way to show you your old car parts and explain exactly what you need done and why. Many shops would not take the time to do this. I must admit that I started using this service station because there was an attractive young brunette who worked there so that drew me in. However, it doesn't seem that she works there anymore, but I will still remain a loyal customer! Thanks for the honest service A-Z! I can't wait to check out the new car detailing facility.

5 Star Rating: Highly Recommended

01/17/2007 Posted by meg888

As a young woman who was new to the Boston area and has limited knowledge about cars, the idea of trying to find an honest and respectable auto body shop seemed almost impossible. However, the guys at A-Z proved me wrong and its been my "go to" place for the past 3 years. I can honestly say that the employees go above and beyond to ensure customer satisfaction and the provision of quality services. The staff are competent, reliable, hard-working, friendly, considerate, genuine, and actually take the time to explain the work they will be doing on your car and answer any questions you may have. I've recommended A-Z to my friends and family and have had no regrets about doing so. They're truly the best service station around!

5 Star Rating: Highly Recommended

01/17/2007 Posted by abougeorge

I strongly recommend AZ for all of your car needs. I brought my car couple of month ago for repair and I was treated very professionally and the salesman explained to me the diagnosis of my car in plain english and my car my repaired as it was described to me. In addition I was able to schedule my car for body work and detailing for the next day and I was very pleased and very satisfied with the quality and service that I received.

1 Star Rating: Not Recommended

12/03/2006 Posted by metismene

A-Z kept my car for a solid week before giving me an estimate on fixing some windshield wipers! When I dropped off the car, I explained that I really needed this fixed quickly since this was right before a trip I was planning and it was going to rain. After a week of calling every day, when I went to see them, they kept me waiting for 45 minutes and were extremely rude about their estimate, which included many items that were completely unneccessary. When I asked if they could fix the wipers, they told me that it would be several more days so I brought the car to another repair shop that fixed this for me in one day. I felt like A-Z was just trying to pump me for money and they treated me very poorly and unprofessionally. I had been a customer for a year before they did this and had other issues with them in the past that I overlooked. After this experience, I will never go back.

Response from this business

Truly not our Intent
Posted on 12/20/2006
To our unsatisfied customer. My name is William, the owner of A-Z Service Station. Our policy states that we offer customers sameday estimates free of charge. I have taken this matter into personal consideration since your statements completely contradict our mission. We understand that the customer is the most important element to our field of work. Unfortately, I was never made aware of this situation until your review. I am here every day and wish that you had come to me as soon as you experienced any problems. As an apology, I would like to offer to pay for your repair costs as well as a gift certificate to Legal Seafood. All that I wish from you is a phone call so that we can resolve this matter. My number is (617) 566-8714. Once again, I'm sorry about your experience. Have a Safe and Happy Holiday, William Audy

Editor's Review

Family-owned auto body shop specializes in restoring foreign and domestic vehicles after collision damage and works with most insurance companies.  See the full editorial review.

Insider Tips

The Extras

Stuck on the highway late at night with car trouble? Call this service station as they offer 24-hour towing.

More Insider Tips

Directory & Services Information

Parking

  • Lot

Hours

  • Mon-Sat 8am-6pm

Payment Types

  • Check
  • Discover
  • Visa
  • MasterCard
  • American Express

Recognition for A-Z Auto Center

2007 Editorial Winner - Auto Body Repair
2007 Audience Winner - Auto Body Repair
2007 Audience Winner - Auto Mechanic

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