Herb Chambers Honda Saab

05/16/2008 Posted by Melissahegartty

I have never posted any opinions about anything on-line but I have to say I have had wonderful experiences with both sales and service at Honda - herb Chambers. In fact one of the reasons we continue to buy Hondas is because of the wonderful service. Also just a note to all - unfortunately we do not write about our good experiences normally - only about the bad so take all the bad comments with a grain of salt.

Pros: The staff remembers you and recognizes you

Cons: have not had one yet

03/08/2008 Posted by davero

these people claim to take care of you. however they are extremely rude and full of it. They try to pressure you into everything that is overexpensive and not worth it. I will never EVER go to any Herb Chambers dealer again. I got the same car I was looking for in under 45 minutes at BOCH honda of Norwood at the price I wanted. 4000 DOLLARS UNDER WHAT THEY QUOTED ME AT HERB CHAMBERS. I highly recommend skipping any Herb Dealer unless your ready for drama and nonstop phone calls from customer service for 3 weeks after you have washed your hands of them asking how your service was. NEVER EVER GO TO HERB. go to ERNIE.

Pros: nice looking cars

Cons: way overpriced, awful sales tactics, awful service, awful EVERYTHING

12/03/2007 Posted by ce21

I've had my car for 6 years and have been to a few Honda dealerships and this is by far the worst in service I've experienced. I'm new to the area and this was the closest Honda dealership so I decided to give them a try. I've been to this place twice and did not like both experiences. Both times the service advisors were inattentive, and seemed too busy to listen or explain what was going on. Both were very pushy and seemed like they just wanted me to pay and be out of there. I'm a very easygoing customer and usually will stick to one place if I like them. I am definitely not coming back.

12/08/2006 Posted by mfong

I bought my car from an indy dealer, got the '02 9-5 for a cheap price. Then a year later, i wanted to get it done "correctly" at a dealership. Nearest saab dealership? Herb Chambers Saab. I went there, got -Front brakes -Front Rotors -Cabin Filter -Serp belt and pulleys -fuel filter -oil change all for a measly price of $1100. They suggested that i get the belt work done..... They said that the belt had a tear in it along with the pulley. "Yeah the roof was resenting the car, and it decided to peel back. And we found a unicorn pooping in your filters." kind of talk. I didn't want to take a chance, and so I got it changed. Then I drove to school without a problem. 600 miles away from Boston. I parked at Detroit Airport to fly back home one day, and i started to hear some squeaking noises. I called Herb Chambers, and they said "bring it in, so we can get it checked out." ** if you're skimming, read this part please** I went to the nearest saab dealership at school. They said that the belt was an old and dry belt. They said that maybe they grabbed a really old belt off the shelf. Then when i came back to the dealership, because it was squeaking again, they looked further into it, and said that the mechanic put the pulley on WRONG. and there was a washer that was just spinning freely. I don't know if this was their intention, but i'm certainly tee'd off. I'm in the process of calling them right now. their service manager is on the phone with a customer. ~Mike

04/18/2006 Posted by kesalern

This dealership was an absolute nightmare to deal with. We were quoted a great deal after a great many phone calls back and forth and were told we had a week to take the deal. We went in, five days later, prepared to buy the car when we were told "bottom line- I can't give you the car for that price." When we inquired as to why, we were told the person who had offered the deal was not in to help us (even though we had just spoken with him on the phone) and that they could only sell us the car for an additional two thousand dollars. These were cheap and dirty sales tactics- I would strongly advise looking elsewhere.

Cons: untruthful staff, dubious sales tactics, unprofessional