Shreve Crump & Low

03/21/09

I can't even begin to explain my anger & disappointment....

by bostonme at Citysearch

I went to Shreve, Crump and Low to have a diamond from my grandmother's engagement ring put in a setting for my engagement. I got a setting with Pave diamonds around the band and with in a week one of the diamonds fell out of the band. When I returned to the store they first tried to tell me that they were selling faulty jewlery and it was not their problem. Eventually they agreed to repair the ring, but when it was done it looked aweful. After an enormous amount of time with really disrespectful sales people they agreed to make a new ring, the whole time acting like they were doing me a favor. This happened at least two months ago and I still don't have the ring back. When I call the store they are the most disrespectful sales people I've ever encountered - from the floor sales guy to the managers. SCL is supposed to be this premier jewlery store? I would never, ever, return there - ever.

• Pros: None
• Cons: Horrible service and appaulling jewlery work

05/09/08

Humiliating, Offensive Experience

by bostonres at Citysearch

I had an absolutely horrible experience at this store and I would advise anyone to think twice before wasting your time here.

Quite simply, I was shopping for an engagement ring and decided I'd buy a loose stone first. I found a diamond on Shreve's website and went into the store to inquire about it. I believed it was priced fairly, and the salesman proceeded to show me more expensive diamonds instead. I obliged, but still wanted to go with the one I had found. So, he agreed to check its status on the computer. I read the product ID number to him and he told me it was out of stock. I peered over and saw that on his computer he had typed the letter O where a zero should have been. (I had clearly said zero.) Possibly an honest mistake and I dismissed the event as such.

Eventually, after another visit, we priced the entire ring together and it was over my budget so I negotiated the price down to something reasonable. At this point, I clearly mentioned that this would be the price after tax. The final price would still be $1000 more than market price if I had gone online and found a diamond elsewhere and then put it together somewhere. Simply, I was agreeing to pay $1000 for the Shreve Crump Low name. The salesman told me he'd check with his boss about the price. The next day, he called me and informed me the price had been approved. I visited the store for a third time and spent an hour as the same salesman told me that the price hadn't included tax.

I ended up walking out and had to start my shopping from scratch. This salesman was no gentleman, and I was certain a business with the reputation of Shreve Crump and Low would exhibit more class. In fact, if he had decided to meet me halfway on the price, I would have probably obliged and paid the money and it would have been the same price.

I wasted around three hours with these people, and they made what should be a joyous event of my life completely miserable."