Rader's Engraving Svc

12/03/08

Unscrupulous, Rude Business Owner

by destiny19822000 at Citysearch

This company is run by Warren Rader and he has NO sense of customer service. I placed an order over the phone with him for an engraved christening cup for my goddaughter. When I picked the cup up it was defected. I pointed out the flaw and was told that I was being picky and that since the item had been engraved he could not refund my money. I showed the cup to several of my friends not pointing out the flaw but just asking them what they thought of the cup. Every single person noticed the glaring flaw. If we can't be picky about items that will become family heirlooms when can we be picky?

Long story short I contacted the manufacturer of the cup and fortunately they understood good business practices. They contacted Rader's Engraving and informed them of their responsibility to examine items before engraving them and told him to accept the return. THANK YOU Empire Silver!!!

Rader's Engraving has a -D scoring for good business on another site...wish I had seen this before I worked with them.

• Pros: NONE!
• Cons: Rude, Unprofessional, Illegal buiness practices