Herb Chambers Honda Of Burlington
Burlington, MA 01803
Phone: (781) 273-5000
12/21/2007 Posted by bsroka
I recently bought a new civic from Herb Chambers in Burlington. At first, the whole process of purchasing the car seemed fine... but after the deal was finalized the entire operation was unprofessional. Here are some of the reasons I will never return to any dealership related to Herb Chambers: I received the car with greasy fingerprints on the inside door handle (driver side - probably a good place to check prior to delivering a new car). After review it was clear that I was mislead concerning warrantee details during financing (MA has emission warrantees that are better than other states-- though I was quoted non-MA warrantees). I had to return the car to have the XM radio installed even though I gave the dealership ample time (over a week) to deliver the car after the purchase agreement. The car is advertised as XM ready so I had assumed that the existing antenna was XM capable or upgradeable. Not so, an additional antenna had to be installed on the front passenger-side windshield. I received the car with a service manual that had pages ripped out. Requesting a new manual was met by scorn from a previously friendly salesperson. They felt that an explanation of the missing pages should suffice and even refused to present me a complete document for review. In a perfect world the integrity of a dealership or salesperson would be beyond doubt... More greasy fingerprints were left on the inside front and back windshield and on the ceiling of my car after XM radio installation. While personal research would have prepared me for the new XM antenna (and perhaps deterred my decision to purchase the upgrade), the dealership did not, and as I was distracted by my annoyance, I did not immediately notice the new fingerprints left by the installation. So I returned to the dealership to have the car cleaned. After two hours I returned. The battery compartment was unlatched (?) but my car remained filthy. I left extremely annoyed. I will never return.
Pros: Hondas are reliable. I have had no problems with the car
Cons: Unprofessional. Inaccurate or incomplete informatation provided.
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