The Melting Pot - A Fondue Restaurant
Bedford, MA 01730
Phone: (781) 791-0529
05/11/2008 Posted by bostongals
So it was my birthday and we booked a table for 2 for 4.30. They told us that we will need to empty the table by 6.30 so "please come by 4.15", which we did. We reached at 4.15 and they told us that our reservation was at 4.30 and that is when they will seat us. So why did they tell us to come early??? We were seated and saw the menu that said "fixed Mother's Day menu". We had no idea, the lady on the phone (whom we spoke to several times) never mentioned once that it was a fixed menu. We told our server this and asked if they can make an exception because we were unaware of this, and she said she will ask the manager. This person comes by (who apparently was the manager) and said she cannot make an exception because she wouldn't know how to ring us, if we only wanted to eat 2 cheese fondues (what we always order here). We requested several times and also said that the reason we came here is to celebrate my birthday and we weren't told about the fixed menu. Same experience as the person who wrote another review -- She didn't even bother to wish me! She said she will have to take up this issue with the girl (who booked our table but failed to make us aware of the fixed menu) but there is nothing she can do for us. One apology, no wishes, no coupons for next time - NOTHING! Inspite of us saying that we were thoroughly dissapointed and they are potentialy losing a regular customer. And this isn't the first time we have had this horrid experience at the Burlington location. Once we ordered Chocolate Fondue in which the waiter said that she will charge for extra dippings -- they never used to charge for extra dippings before so who made this rule????? Then we told her about this and said she might be able to throw in few extra pieces of one of the dippings (like she is feeding a stray cat) -- HOW CHEAP!! OVERALL THE SERVICE HERE IS HORRIBLE AND RUDE AND FOR THE $$$$ THEY CHARGE THIS IS NOT GOOD SERVICE AT ALL.
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