A-Z Auto Center

11/27/09

Tra-ta-ta title

by nenoo at Citysearch

Отличная забегаловка

• Pros: Good wheels
• Cons: Sehr gut

05/04/09

Surpassed my highest expectations- a hidden gem!

by onewomansview at Citysearch

First of all I never have felt compelled to write a glowing review before but these guys take the cake. Greg is wonderful, and tells you exactly how the process works as well as put pictures on the web so you can see the work being done, will deal with your insurance for you, arrange for a rental for you and then deliver your vehicle not only excellently repaired but fresh and clean. It was by far the best auto repair experience I have had in 51 years. Just call Greg and you will be pleased.

• Pros: helpful, nice, efficient staff and full service for your car

04/19/09

great service

by Derived813 at Citysearch

I went to AZ because my car got damaged from ahit and run. They did exceptional work on my car and went beyond my expectations. I will definitely come back to get my car done here!

• Pros: awesome service, great work
• Cons: none

02/26/09

One of the Best Auto Centers around

by vj88 at Citysearch

I recently took my mercedes in to A-Z auto center to get repainted and dent freed. From all the reviews I've read about this place I had high hopes and figured that my baby would be in good hands. I am glad that I choose A-Z over all the other places I looked at. Not only did they take care of my baby and do excellent work on my car, their customer service is excellent as well. They took care of all my needs, made sure I understood what needed to be done and answered all my questions. I actually want to give A-Z a 4.5 star rating, but I can't. I give a 4.5 because there were small details that I thought could have been done/handled better. I'm not sure if it is becuase when I took in my mercedes A-Z was very busy, or it is becuase I am used to very high standards when it comes to my car, or it could just be that I am a stickler for details. When I read other people's reviews about their cars being spotlessly detailed, I had hope the same too. However, my car was not as clean as when I take it to Mercedes for a basic wash or detailing. Another thing was that, they miss the fact that the mercedes emblem on the trunk of my car was missing and needed a replacement, (however they are getting that fixed). Other then that the scratches on my roof are still there, they said that it could be buffed off, but the scratches were too deep. In the end, I am actually satisfied with the work they did on my car, the amount of time it took, and the friendlness of everyone at A-Z, and also the fact that they did the hood of my trunk eventhough it was not in the original estimate, and that they did it for free. I highly recommend this place if you need your car fixed and I would definately go back there again if I need a repair job done. (Just don't set your standards too high, like me, and you will definately be happy with the results). Oh and lastly ask for Greg, I think he is the best.

• Pros: Customer service, Great repair job, done in less time then qouted, conviently on the T
• Cons: Parking

01/27/09

BEST AUTO CENTER AROUND

by molls1016 at Citysearch

I am a 25 year old girl who knows NOTHING about cars so it would be real easy to lie to me and take my money. About 6 months ago i tore off my bumper and had it duck taped onto my car. I kept putting it off because of two reasons... 1) horrible experiences I have had a other auto centers. I cant tell you how many times I had been ripped off. 2) I am SO BROKE!

FInally my bumper came off on the highway so I HAD to fix it. I am new to the area so I was searching for good reviews. I called A-Z and spoke to Kathy at the desk who was so friendly and nice. THey told me to come in that same day to get it looked at. James looked at my car said that i would be getting ripped off if I had been told i needed a new bumper, because it was actaully the cover that was torn off. He was so honest and explained every little thing. He even showed me what was wrong and how he would fix it. He was willing to take my car right there to fix it, but i had to have it for work. I brought it that next morning. I brought it in at 8:30AM and picked it up at 1PM. I was so embarrassed when i dropped off my car because my car was so dirty and gross. The inside was full of dirt on the floors and had water bottles and napkins all over. The outside looked yellow not white. When I picked it up I couldnt get over that it had been fully detailed. I hadnt seen my car that clean since the day i bought it. The tires were waxed the inside was vaccumed/spotless. NO bottles/napkins/dirt. It looked 100% brand new. I would hoenstly take my car there just for the detailing (they do that there too). I couldnt get over it. I feel as though a huge weight has been taken off my sholders and I am so thankful for James! P.S. The price was UNREAL. I was charged about $800 LESS than what other places were saying over the phone. NO JOKE!!!!! I feel so releaved that i have a place to go in the event that I need some repairs... GO THERE

• Pros: Honest, Nice, Fast, Reliable, Convenient. They go beyond what they have to.
• Cons: NONE

01/12/09

Outstanding work and customer service!!!

by brightongirl at Citysearch

A-Z Auto Center is by far the best service center I have ever been to. As a woman I am always very cautious about estimates I'm given for service on my car. I had a list of items that needed to be addressed, most were minor, but a couple were pretty big. The guys at A-Z are wonderful. They were very patient and thorough with me as I asked a lot of questions, they carefully explained each and every part needed, the price, and approximately how long the labor would be. I felt very comfortable with all of the information I was given and was confident they were being completely honest. They repaired each and every issue, and in less time than estimated. The final bill was almost $300 less than what they quoted me and they gave me a 10% discount on all of the parts. Additionally they washed my car and vacuumed and cleaned the interior! It was such a nice bonus to pick up a sparkling car! That was above and beyond my expectations. One of the owners, Billy personally came out to introduce himself and thank me for my business and to make sure that I was satisfied with their work. I could tell he is an honest and sincere business owner and truly cares about his customers. I never expected to be treated so well at a car service business, I was very impressed and very happy with my experience from start to finish. All in all the customer service and work done by A-Z Auto Center was nothing but outstanding, professional, and completely satisfactory. I will never take my car anywhere else and highly recommend them to anyone!

• Pros: Great customer service, honest and fair quotes, and hours of operation (car can be picked up until 9pm)
• Cons: nothing!

11/05/08

Getting the job done right, at a low cost, with professional service!

by anon789 at Citysearch

Needing body work done on your care is always a nightmare and I went into it very skeptical because of frustrating experiences in the past. Quotes were all over the place, but I went with the lowest quote that came from A-Z. The work was done quickly and at the exact price quoted, which was greatly appreciated because I didn't want to go back and forth with the person who damaged my car. However when I got home in the bright sunlight, I noticed that the paint didn't quite match.

This is not an abnormal thing. Doing body work on a car almost always guarantees that someone will notice if they use a close eye, especially if you go with the cheapest quote. Matching paint, aligning panels, and having a finished color that matches across plastic, metal, and other panels is not easy. I've repaired many cars myself and know that it really takes time and experience to get this right. Nonetheless, I was disappointed because I felt that the work was not what was expected and that I'd have to go through rounds of negotiation with the person who damaged my car and A-Z.

James and Kathy proved my expectations of a frustrating encounter to get the work done 'right' to be completely wrong. They were great! James was patient and listened carefully as I walked through the car and where I felt the repairs were unsatisfactory. Rather than fighting with me and telling me that I was wrong about the car not matching or coming up with excuses, James simply fixed the problem. AND HE DID IT OVERNIGHT WITHOUT ADDITIONAL CHARGES to uphold the quote I was given.

They do great work at A-Z and treat the customer the way they should be treated. Their prices were significantly below the 3 other shops that I looked at and it's a very professional place that you should feel comfortable in whether you know a lot or a little about cars. If you have a problem, treat them kindly and they're reward you with great service.

• Pros: Cost, Satisfying Customers

11/01/08

most friendly mechanics in town!

by apsuperfly at Citysearch

I really enjoyed visiting A Z Auto Center today in Brighton, MA. All I needed was a headlight change and they were very eager to assist! Although they seemed swamped, Billy, one of the owners, took the time to listen to some of my concerns about some noise I was hearing in my engine. I told him I recently had a time tensioner that went out but was fixed this last week. He had a mechanic look into it and actually brought me back to have me look in my engine so both he and the mechanic could show me what looked incorrect. They advised I take my car back to the dealership where I had my service done, and have them review it. I appreciated Billy and his mechanics taking time to help me out. I'm always worried I'll get taken advantage of, especially when it comes to things I don't know too much about. But I didn't have to worry, Billy and his crew were great! There is no doubt that I'll be taking my car back for any future service. They know their business very well and I'll have no problem recommending them! If you are looking for knowledgable, well priced, and friendly staff, you would be silly not to check out A Z Auto Center.

07/12/08

Highly Recommended. affordable with great service

by amstevens714 at Citysearch

Great service. Will exceed your expectations in any way possible. Would definitely do business with again in the future. Greg, my a-z rep, was always an easy phone call away and communicated all situations well. Great experience.

• Pros: great service, affordable, good location, hertz in building
• Cons: parking

06/17/08

i'll never go anywhere else

by sjsreedhar at Citysearch

This place is great. They are honest and efficient. Their website is amazing; you can look at pictures of your car as it gets fixed. Ask for Greg -- he is the best.

• Pros: Honesty, Efficiency, Website
• Cons: none