09/14/08

Anna, where have you been all my life!!!

by luatpru

What a find! Anna was the best my hair has seen in years. I had my hair highlighted and cut by Anna, it was the best my hair has looked, and the greatest thing is, that I can REPRODUCE it at home!!!.

She took the time with me, gave me ALL kinds of pointers for me to do with my hair at home, and I can do it! I was happy to set up my next appt with her. She is only there 3 weeks a month, and works in another city for one week. The salon is beautiful, too. And I had the best shampoo also, Marisa gave me such a great shampoo, and head massage, it felt great! I look great! Thanks, I feel so pretty!

• Pros: easy to get to, very nice atmosphere, very professional
• Cons: no parking

04/21/08

Jeffrey does an amazing highlight!

by sportsgirl87

Jeffrey does an amazing highlight especially for blondes!

I have been going to another posh Newbury St. salon for years and recently saw Jeffrey at Emerge. He had won best of Boston in 2007 but I went on the suggestion of another stylist. I have to say, he did an unbelievable job of highlighting my hair. I absolutely loved it and so did my husband. I never thought I'd change my highlight hairdresser but now I definitely will. He also was very fun to be around and it was a great experience overall.

• Pros: great service and great attitude
• Cons: not easy to park

01/22/08

Poor customer service; overpriced for quality

by bostonspabeauty

While the decor of the spa area is very inviting and relaxing, that's about the only thing going for this spa. This front desk staff is RUDE and pretty incompentent, and no one seems to know how the process works. WORD TO THE WISE: Make sure you call and confirm your appointment and details before showing up, and once you check in. I scheduled a basic manicure with a hand exfoliation ($30 + $15 extra for exfoliation) but they put it in the system as a Delux manicure, which is almost twice as expensive. I didn't verify this when I checked in and got stuck paying for the delux manicure, since the manicurist used parafin instead of exfoliant.

I've been to plenty of spas on Newbury and this one is simply not worth the cost.

10/22/07

Great Hair by Jeffrey

by bee820

I went to Emerge the day after a terrible experience at another salon.....my hair was orange with a million other colors mixed into it. I went in as Jefferys last appointment and he spent a long time fixing my hair color, he stayed past the time they closed to make sure that I could walk around in public again and the color came out great. He was really nice and I immediately felt as though I was in good hands, I will definitly be seeing him again. The salon and spa areas were beautiful, I highly reccommend coming here, especially for hair.

• Pros: Great Stylist, Beautiful Salon

07/29/07

Only 1 front desk employee was polite !!!

by mluciano118720

Friday the 13th around 6:00 in the evening I came into Emerge for some info about the services they offer. I stood at the desk for at least 10 min and all the girls behing the desk were just standing around, no one asked if I needed any help. I looked around at the products and then asked for some info about services. I was handed a brochure and that was all. I was looking through it when a young lady who worked there came from upstairs and came right over to ask if I needed help with anything. She was SO POLITE & PROFESSIONAL, she introduced herself to me (her name was Christine) and proceeded to explain the different services and asked what I was interested in having done. She even gave me a wonderful tour! This young lady was very helpful & even took the time to explain the product lines to me. OF ALL THE PEOPLE BEHIND THE DESK CHRISTINE WAS THE ONLY ONE TO HELP ME!!! I did overhear one of the other girls speak very rudely to a client so I recommend when you go to Emerge ask for Christine to help book your appointments!

07/15/07

The worst customer service

by dlpim060

If you can get past the horrible front desk, you might have a good experience. Twice in two visits they have made errors in my appointment time. Once they had made it for three hours later than I asked and once they made it for a completely different day. I know it could not have been me since I asked "is there anything available today?" They said yes, come in, and then the desk said my appointment was for two weeks from today. In addition, the desk people seem to have no service training. I have to be in suits all week and like to dress down on my days off. If I do this there, they certainly treat me differently! Very Snobby!

Lastly, for the first time in my life, I had my eyelids burned during a eyebrow wax! I had to go to a wedding shower the next day looking like I was punched in both eyes! It took three weeks for them to rebate my credit card. And in all fairness, they did send me a gift card for $50 to try them again.

It is not worth the prices that seem to be climbing each month!

• Pros: Stylists are great!
• Cons: Front desk is the worst!

05/18/07

Great Color by Lina, Wonderful Customer Service Overall

by seattle_wagamama

Emerge deserves its reputation! The receptionists are friendly and polite, and very helpful with booking services. They'll give you the inside scoop on the strengths of each stylist, and are frank about prices and services. No pretense here, just incredible customer service.

Linda did an amazing job on my color. I'm a brunette, and came in with a brassy, old highlight job that washed me out. I also had an old "razor cut" that made the ends of my hair look "fried". Linda hand-mixed four different "cool browns", and only charged me for one process (a mere $65!). I couldn't believe how fantastic I looked. She also does a great texturizing cut, sans razor, for $75, which gave my fine hair a new life without the damage.

Linda also suggested several Kerastase treatments to help my hair, and was extremely low pressure about adding services or selling products. I said "yes" to a Kerastase strengthening treatment forf $35 (half off with a color service).

While at Emerge, I also opted for a brow maintenance by Rebecca. The 2nd Floor waiting area has a complimentary spa with coffee, tea, fruit and rice cracker munchies. There is also a sauna, steam and locker room for use by any of the guests, with complimentary use of some great skin and body products (good way to try before you buy!). The waiting area was clean, elegant and quiet, and even getting a $25 brow service was an experience.

Speaking of the brow service, Rebecca is very skilled and friendly. She will keep you talking and relaxed while taming even the most unruly brows! I will definitely book with her again.

Finally, at the end of my experience, I received a $25 gift certificate for my next service, just for being a first-time customer.

I have been to almost every salon on Newbury, and Emerge is the best yet. I recommend it on the highest terms possible.

• Pros: low pressure, great value, fantastic customer service, skilled stylists
• Cons: bathroom in the nail area has an awkward sliding door - use the one upstairs in the salon!

05/08/07

Robert is an expert at color and cut

by lisalu1

I whole heartedly recommend Robert. I have long thick blonde hair. I am extremely picky about my hair and have had very bad experiences in the past (aka big chunks of hair falling out due to over processing!!)

I came to Robert with double processed blonde and was hesitant to change because I liked being a light blonde. He gave me what I wanted and was extremely capable when I wanted a change (as well as calm and reassuring when I was frantic and nervous in the beginning). He turned my double process into beautiful high and low lights when other stylists said there was no hope for me to ever get away from the double process. I have recommended 4 friends to him (all with different color and style hair) and they have all loved him. I TRUST HIM. He has never pushed me to do anything in 4 years, but has great solutions when I want to change.

Also, if you want waxing....go to Alla. Wonderful woman who knows what she's doing and gets it done fast. I cant speak for the salon, but I trust Robert and Alla.

Once you are a client, get the stylists cell #'s so that if the front dest cant book the appointment for you, most times, the stylist will fit you in.

03/25/07

men's club has excellent service!

by lmf201

Emerge Spa offers excellent service for it's male clientele. The ambience and services do not jeopardize your masculinity here. From your own personal robe, slippers, and locker in the beautifully serene facility, to the fresh atmosphere and clean, crisp decor, this place is immaculate!

02/08/07

great hair stylists

by mc1224

I have just had my hair done at Emerge it was a great expierence. It was a busy saturday but everyone treated me as if i was the only one in the salon. My hair color looked fabulous and i have never had so many complements i can't wait to try out more services oh and the shampoo was great!!!!!!

• Cons: no parking