OM Restaurant & Lounge

05/12/2008 Posted by spiritunes

I ate at Om for the first time during the Fall '07 Restaurant Week, and expected to eat some really yummy food. I was surprised that, for the price, the food was not as good as I had expected. However, I found out about two weeks later that my credit card had been charged the full price of the meal and that our server had given himself a $90 tip; we had not instructed him to do this nor did I sign off on the statement to say that the money was his. I tried in vain to get in touch with Om concerning this - even faxing them my bank statement and a letter - but never heard back from them. I think its poor business not to respond to a customer who is complaining about being overcharged. I will be sure to tell my friends to beware if eating at Om! Or better yet to give their business to a restaurant that caters to its customers - before and after their meal.

Pros: ambience

Cons: not enough quality for the cost; atrocious customer service

0 out of 1 people found this review helpful

11/10/2007 Posted by aaafood

Good atmosphere but I only ate there once. Too expensive for me to go every day. Great place to hang out before or after you go to some other restaurants for dinner such as Craige Street, Tamarind Bay or Upstairs.

Pros: atmosphere

Cons: cost

0 out of 1 people found this review helpful

08/04/2007 Posted by readychemical944

great staff great food. love the lavendar cosmo. paintings are amazing and the doors are cool as well. the new patio is a great addtion to the square! so glad that there are cool places to go there!

Pros: purple rain, duck confit

Cons: not too many

05/01/2007 Posted by bowdoin79

There can be no excuse for such poor service and attitude......went last night for what was suppose to be an enjoyable evening....simply a disaster ....I had heard about the poor service in the past , but I thought by now the message may have gotten across to management. Well it has not.... the wait for initial drink orders and menus was over 40 minutes... it was all down hill from there. After 3 1/2 hours .. we walked out of there ... bored, tired, and disillusioned. The manager came over so many times to apologize, that he felt like a old friend by the end of the long ordeal. The food was very good, but nothing can be worth the wait... and to be honest, I have had much better meals. The wait staff had an attitude that was beyond comprehension. This is food that is being served , not works of art. ...They need to understand that there is pacing to a meal, and servings of attitude are not courses in the meal.......if one waits too long..the experience is spoiled. An hour plus between courses is too long...In Cambridge, this place will survive given the self importance of the populace... across the river.... not a chance....

Pros: Good place to waste your time and money

Cons: Pompous , entitled waitstaff

03/07/2007 Posted by jayslay79

My girlfriend and I had been wanting to try Om for some time, after being big fans of hip Asian themed restaurants in Manhattan (Tao, Buddakan, Buddha Bar). Om offers a similar experience in a more intimate setting. The Decor: Ancient Asian artificats meet neo-lighting effects with dark wood tones. Very tastefully done. The Service: Very good. I had lower expectations after reading many of the reviews on this site, but was surprised by a waitress that knew the menu well, made recommendations, and substitiutions when asked. The rest of the wait staff did a good job of refilling drinks, and clearing plates. (In fact it wasn't overdone as in some expensive restaurants where they are constantly clearing the table to the point of being intruding). The Food: Very good. I know that Asian fusion usually has hints of French, but I was surprised at how European influenced the menu offerings are. The chef has done well, hitting the sweet and savory flavors in the dishes, but hasn't gone far beyond that. Some of the dishes were on the salty side to the point it overtook some of the other flavors. The prices are on the high side, and the menu was limited to six first and second courses, would have liked to see some side dishes offered. Overall: Boston needs more restaurants like this! Too many upscale dining establishments in the area are stuffy and conservative. While OM isn't the ultimate in hip, trendy dining experiences, it's a step in the right direction.

Pros: Hip/Trendy Decor, Perfect amount of Service

Cons: Expensive, Food flavors limited

02/21/2007 Posted by thedyx

Food looked very fancy; tiny portions, but the taste mostly overpowered by very sweet and concentrated sauces. Was forced to order from a prix fixe menu just because someone else at my table wanted it; could not choose from the a la carte menu, since it was "inconvenient for the kitchen to do so". After having dinner was almost thrown out of the restaurant by the bouncer, since the manager told him I was "behaving rudely". In reality I just sat at the lounge listening to music with my eyes closed. After having a conversation with the manager, he said that I could stay without apologizing for his mistake. On top of everything was overcharged on the same drinks that I had prior to dinner. After spending more than $600 for 4 people I have never had a worse or more humiliating evening at a restaurant. I give this restaurant 12 to 15 months before they are gone. Stay away from this pretentious place!

Pros: food design

Cons: horrific service

02/12/2007 Posted by are273

I haven't eaten at Om, but did want to put in my two cents about the bar. The atmosphere is pretty good, though they seem to only play techno music. The drinks were fine, but overpriced. At one point in the night, a waitress bumped into my friend and spilled almost an entire drink on her. The waitress did not apologize, but walked off in a huff. When the waitress came back, she said to my friend, rudely, "Excuse me!" My friend said something about the waitress spilling a drink on her before (in a non-belligerant tone), and the waitress screamed, "You're leaving!" and stalked off to complain to her manager or bouncer about my friend, who was not at fault at all. My friend didn't get kicked out, but wanted to leave anyway. The waitress was incredibly rude and should have figured out a different course of action for handling the situation. I don't think I will be returning.

Pros: atmosphere

Cons: service, prices

02/04/2007 Posted by dcandom

It was a fun dining experience. The truffled popcorn took place of the bread. The cocktails were good and the exotic decor matched with the menu. Great place just to lounge and have a couple of drinks too.

Pros: good food, good drinks

01/06/2007 Posted by none1

I am always so amazed at the hostile & negative reviews smeared across citysearch. I went to OM for dinner friday night and had an amazing time. I was with a group of 8 and we did the chefs tasting menu. Everything was delicious and waiter walked us through each course & even the manager was helping to deliver our food to the table. The genereal agreement was that the pork was ouur favorite dish and than the surf and turf, but I have to say the cauliuflower soup was also out of this world and my new candy... I think anyone who feels OMs food is lacking flavor and has only presentation is nuts. He or she is obviously lacking a refined & delicate palate, is probably used to big bold flavors, smokes too much or is bridge and tunnel & should keep eating at the cheesecake factory.

Pros: food, winelist, service

Cons: noise level

01/06/2007 Posted by dncullen

Quite an unpleasant surprise after experiencing what I expected to be an enjoyable meal with friends. The only way to describe what's going on with this Harvard Square hotspot is 'trendy' and that's about it. Little to no effort is put into the service and food quality(taste). While the waitstaff seemed knowledgeable of both the menu and the wine list, they were otherwise pretentious and even rude at times. After giving my polite and honest opinion of the food to our waitor - too much show and not enough taste - the waitor relayed my comments to the manager. The manager then proceeded to walk by our table a couple of times staring at us, obviously making the table fairly incomfortable. He finally stopped to argue why I was wrong about the food. AMAZING!! Who does this in the hospitality industry?!? I may have been completely wrong, but to actually argue with me?? The food prep seemed far too creative, taking away from the palate. I enjoyed the complementary soup prior to our appitizer, but the popcorn was too salty and also out of place. We also waited about an hour between our apps and the main course, and our waitor gave us attitude when we asked. In a nutshell, I give Om a year or so before Chef Klein is looking for a new job. Advice - get rid of the pretentious waitstaff and management and you might survive for a while. Also, even out your cooking style...learn to cook with your tongue AND your eyes. You focus way too much on presentation. Sorry to be harsh, but Om is a terrible dining experience.

Pros: location, stylish, valet parking.

Cons: food and service