VIZIO OPTIC

01/10/06

Great costumer service, selection and price!

by venturecapital45 at Citysearch

I used to be a Lenscrafters man, but I recently discovered Vizio Optic. The design of the store is very tasteful and the staff responsive. Dr. Rabkin was very thorough during my appointment and made me feel very comfortable. The employee who helped me search for new frames for my lenses, a charming young lady named Kristine, easily handled all of my questions and concerns by being very straight forward and honest with her answers. As an extra bonus she went through Vizio's wide selection and found a pair of JF REY that were affordably priced and easily the best looking frames I have ever owned. Co-workers have been commenting on how good they look all week. I would highly recommend Vizio Optic!

• Pros: Great selection/price, nice atmosphere, amazing service

11/20/09

Incredible glasses, but sooooo rude

by MaryZimm at Citysearch

I bought a pair of glasses for my husband, because the glasses are incredibly beautiful. However I almost canceled by purchase based on how rude they were. I told them I wanted to make a surprise and they looked at me ultra condescending, and ignored me during the entire transaction.

On top of that I am 6 months pregnant and wanted to sit next to my husband, they literally laughed at me and asked me to wait standing up (and I am showing my pregnancy pretty well).

They treated my husband extremely nicely, and only asked me to pay.

This made it an EXTREMELY sad experience and even though my husband is thrilled with his glasses I remain very bitter and upset on how I was treated.

• Pros: AMAZING glasses
• Cons: If you are a woman, you are treated like $@%!

10/22/09

Weird Staff

by moi9090 at Citysearch

I called to see if Vizio offered progressive contacts. I needed new progressive contacts and progressive glasses. This makes me a high-paying customer folks!

The first person I asked said, "That's a really great question!" Then she told me to call back another day. She didn't know. Maybe she was new. Anyway I called back and was told that Dr. Rabkin was not taking new patients for contacts. She was for glasses but not contacts (?). Why couldn't they say this before? So I asked if I could see her for glasses. No, I couldn't.

She told me not to take it personally and I understand but she just sounded way too fake-sympathetic. Then I asked if she could recommend a doctor and she started looking up surgeons. I said I didn't need a surgeon, just an optometrist who could fit me with progressive contacts and glasses. Is this so odd? They sure acted like it was. She told me to hold and came back with a name. It was for a surgeon.

So I poked around on the web and found another place with great reviews and their website showed nice glasses - I called and they actually WANTED my business. I ended up going there and I'm very satisfied.

I'm sure Dr. Rabkin is terrific, based on the reviews. but I'll never know. Perhaps they did me a favor - so for that they get one star.

• Pros: cute frames on the website
• Cons: couldn't get past the staff

04/16/09

GREAT SERVICE

by ChasThomas at Citysearch

Just a great service. Very friendly, organized and attentive staff. Reasonable prices. Erin was wonderful. She took the time to make sure everything was right and to my satisfaction. I will definitely be back! Thanks!

• Pros: GREAT SERVICE
• Cons: NONE

07/02/08

Best of the eyewear places!

by mjg980 at Citysearch

I have been a loyal customer the past two years and return again because of Galina (the best of the best). She is friendly, professional and has a great wealth of knowledge of what is best for you. As an eye doctor, she is a credit to her profession. In customer service, she ranks an A+. I travel over an hour for this service and am pleased with the final product as well.

02/21/08

So thankful to VIZIO!

by mlrkaren at Citysearch

I'm so thankful to VIZIO OPTIC - worked with both Phyllis and Dr. Rabkin. Before getting a new pair of glasses, they checked my old glasses and noticed that the PD (pupillary distance) on my old glasses was totally off... which makes sense as I was having headaches and eye strain. They spent a great deal of time with me and I found the perfect pair of cute and very comfortable glasses.. and I just went back to them to get sunglasses. They want to make sure you look great in your glasses and what a selection! Plus, they have the latest lenses. I recommend VIZIO to all my friends and family.

01/25/08

Excellent selection, excellent service!

by dwhite78 at Citysearch

I shopped at Vizio Optic since beginning of 2006 and it is not only a great eyeglass store, it is a great shopping experience in all of Boston, period!

I really would like to provide feedback on the last two customer comments that I read and was truly surprised to see. These two customers seemed to have a bad experience with one of the people who work at Vizio Optic. I was sad to see that because I have been a loyal customer and know the owner who happens to be an amazing person who is really nice and helpful. Now there are five or six people who work on various different days at Vizio and it was a mistake (in my opinion) for these two customers to think that the store is a bad shopping experience just because of one spoiled apple. Every store every once in a while has bad employees but such people come and go and they don't represent everyone else whom you curtly judge just by this one experience with an employee who may have just been temporary in the first place. Again, I was sad to read these two reviews because it is completely the opposite of what I know about Vizio and I hope those two customers consider calling the owner and telling the owner who it was that upset them because I know this wouldn't happen if she was there helping them.

• Pros: The best customer service and shopping experience.
• Cons: None

01/08/08

Disappointing

by simpson_jane at Citysearch

A great selection of frames but one salesperson is extremely rude and rude to her colleagues. This store could be very successful if this person improved on customer service.

01/02/08

Nasty Staff

by duckster7 at Citysearch

a sharp selection of frames, but the most unpleasant of staff. small businesses should really think twice about attitude; these folks will not get my money.

07/10/07

Service From Across The Pond

by gfell at Citysearch

Researching optomotrists in the Boston area from the UK prior to a 2 week holiday, I found Vizio Optic and never looked back. The exchange rate is very good for us in the UK right now and prescription eyewear of the style I was after is expensive over here. I thought I knew what I wanted until I contacted Phyllis by e-mail and the service and attention to detail that I recieved back from her was first class. I wanted RX sports sunglasses that enhance light in dull conditions predominantly for golf as I can not get away with contact lenses. I thought that the Oakley half jacket was the one for me and had I not discovered the 'Vizio Optic customer experience' then that is exactly what I would have ended up with. Instead, Phyllis and her team went to work and provided me with several other options and I finally decided on the fantastic 'Drivewear' lens in a metal wraparound frame. We collected them on our arrival in Boston and I could not believe how comfortable they were for my eyes as well as how good they are in all light conditions. After touring NE we went back to stay in Boston and took the opportunity to re-visit the superb shop in Brookline where I asked Phyllis to help pick out a pair of sunglasses for my wife and insert the 'Drivewear' lens. She did her 5 * customer thing and was able to get the lenses done and turned around for us before our plane home. The genuine concern to ensure that you recieve the best option(s) coupled to the 5* service and attention to detail, not to mention the follow up has ensured that our retail experience with Phyllis and Vizio Optic was a joy, so much so that I am doing something here that I have never done before - a review - that may just help someone else make the right choice and try this store.

• Pros: Service, Attention to detail, Professionalism
• Cons: None

05/18/07

For a brick and mortar store Vizio is the place to go.

by ugojoema at Citysearch

Vizio was able to do an almost impossible repair to my Dolce & Gabanna glasses that I purchased in Forest Hills Queens, NY, many years ago. My uber-fab D&G?s are like new again! Great customer service!

Vizio?s eyeglasses retro concepts with contemporary styles and amazing colors that captures the spirit and energy of action sports stars and athletes and for people looking for a sporty, casual look. Their eyeglasses are made with the latest technologies and up to date fashions with sophistication and sensuality to add to any everyday look. I tend to look for the latest fashion trends to suit my style and budget. Some selections are stylish, individually unique and mysterious, giving those who wear them an aura of stylish sophistication and glamour.

With all the labels available, Vizio also carries Chanel Eyeglasses, the ultimate in high fashion and luxury eyewear. The collection is a mixture of timeless classics and trendy styles.

The mindful staff helped to ensure comfort, fit and user-durability.

I give this place a two thumbs up!