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Umbria

295 Franklin St
Boston, MA 02110
Phone: (617) 338-1000
unadulterated rudeness from hostess and waiter -- poor service all around
1 Star Rating: Not Recommended

12/15/2006 Posted by jlamay1213

A girl friend and I went to this place after work last night for a couple of drinks and some appetizers. From the moment we walked in we received nothing but rudeness. The hostess was snotty and after we asked her if we could sit out by the bar, she immediately asked if we had a reservation. When we said we didn't (and also noticed that no one else was in the place, aside from the five people sitting at the bar), she made a big point to look at her computer to see if we could sit there. Once it was deemed "okay" to sit there, she even acted miffed that we declined her offer to check our coats for us. Then there was the waiter. Once he saw that we 1) weren't wearing suits (even though we had come directly from working in the Financial District and still had our dressy work clothes on -- the fact we weren't donning suits evidently made us less in his eyes) and 2) didn't look like we were from Old Money, his attitude definitely took a turn (and these two assumptions were later confirmed when the three couples sat down beside us who were wearing suits and looked like they were loaded because he fawned all over them). He took our drink orders and actually made a face when I ordered a vodka gimlet. We decided to order two prosciutto appetizers on the menu (I'm copying this from their menu to make a point later on) -- 1) the Involtini di Speck Tirolese, which was imported smoked prosciutto rolls; and 2) Prosciutti di Cantina & Scamorza, which was Berkshire and black boar prosciutto. My friend asked for "Two of each of the prosciutto appetizers." Instead, he brought back two of #2. My friend pointed it out to him and then he started to argue with her and said there was only one prosciutto dish on the menu and brought it over to prove it. My friend pointed out the other dish and he tried to tell her she was pronouncing "prosciutto" wrong. He finally got the order right but not until he made a great point of making it seem my friend was wrong.

Pros: The upstairs lounge may be cool -- haven't checked it out yet

Cons: rude service, incompetent, food average

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Editor's Review

An all-purpose dining and nightlife destination pays homage to Northern Italy in a quiet corner of the Financial District.  See the full editorial review.

Insider Tips

When to Go

Contact the restaurant to learn about its regional wine dinners.

More Insider Tips

Restaurant Information

Smoking

  • No

Parking

  • Street
  • Valet

Hours

  • Mon-Thu 11:30am-12am
  • Fri 11:30am-2am
  • Sat-Sun 5pm-2am

Dress Code

  • Casual to dressy

Cuisines

  • Italian
  • Seafood

Payment Types

  • Discover
  • MasterCard
  • Cash
  • American Express
  • Diners Club
  • Visa

Meal Price

  • $$$$

Amenities

  • Fine Dining
  • Late Night Dining
  • Group Dining
  • Dine at the Bar
  • Special Occasion Dining
  • Romantic Dining
  • Valet Parking
  • Date Spot
  • Private Rooms
  • Business Dining
  • Bar Scene

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