Mercury Moving and Storage Systems

05/13/2008 Posted by MichaelRuane

We used Mercury Moving for our recent residential move. We would highly recommend Mercury Moving to anyone considering professional movers. The movers were professional, polite, and prompt. They went to great lengths to protect our furniture during the move. Everything was padded and wrapped!! Mercury Moving exceeded our expectations in every way.

05/09/2008 Posted by cjohn1625

I moved from an apartment to a condo in March 2008 and first contacted Gentle Giant based on their reputation and previous awards. When the quote came in, I thought it was high and looked on CItySearch to find another moving company and came across Mercury Moving. I was actually a little suspect as everyone only had accolades to say abot them - figured maybe the owners made all their employees sign up for Citysearch or something! In any event, I did get the quote - it was a good 20-25% less than Gentle Giant, so I went with Mercury (I did like Gentle Giant's service of box delivery that you can do online however!). I am glad I went with Mercury and have found their customer service exceptional - almost mythic as Nordstorm's was in the early days. My move for the most part went fairly well with the exception that the movers broke (demolished is a more accurate word) an antique table from the late 1700s worth several thousand dollars. It was a honest mistake and goes under the sh** happens. However, what was truly exceptional was working with Mercury on a satisfactory resolution. I never had to haggle. In fact, the first words out of Mercury's mouth where "it's our fault and we take total responsibility"). She said this was the first time something like this had happened and I believe it. The thing I liked most about this company is that is run by active owners - Garry and Jessica. They went on vacation shortly after my move and I was still getting e-mails from Jessica to ensure the insurance company was handling everything correctly. They - at their initiative - took my piece to one of the premier restoration companies in Boston. I think 95% of the companies would have tried to have it done by some second rate hack. I am an executive in the Customer Service industry, so I can be hard to impress. When things go smoothly, most companies do a good job. It's when things go south that companies really set themselves apart. Excellent!

Pros: Customer Service; Accessibility; Accuracy of Price Quote

Cons: Their e-mail goes to my Spam folder. That's it!

03/20/2008 Posted by kdharmarajan

Unlike many other moving companies, Mercury was willing to see my old apartment and map out the exact route to my new Boston place in great detail down to the use of specific elevators. I felt much more confident that my price quote would be accurate -- and it was. In talking to other movers, I had the sense that they were under-quoting me just to get my business. Both company leadership and our specific movers were very pleasant and hard working. My furniture all arrived without damages. I will use Mercury again without hesitation for my next move.

03/08/2008 Posted by juliem18

We have used Mecury Moving for 2 out of state moves and each time has been amazing. The entire company is sheer pleasure to work with. The movers were a lot of fun to be around and extremely efficient. They moved our piano to a 2nd floor apartment. They even helped move a clothes dryer we were giving away to a friends truck. This is a fantastic company.

Pros: Everything

Cons: None

02/06/2008 Posted by LauraM97

We had a great experience with Mercury Moving and Storage for our fairly small move. The movers were phenomenal- they were polite, efficient, arrived right on schedule and did an excellent job getting everything safely to its destination, even in the pouring rain. I would definitely recommend Mercury for its fabulous service!

Pros: Efficient, on-time, polite, perfect in every way

Cons: None!

02/04/2008 Posted by sarbow

Thanks so much to Mercury Moving!!!!! You guys couldnt have made our move any easier. I will recommend you to everyone I know who needs to move. Mercury Moving really is the best Moving company in Boston!!!

Pros: friendly, accurate estimate, careful, fast

01/15/2008 Posted by jimpres67

I am not the write a review type of guy. But, after using Mercury, I felt these guys deserved the credit. I have moved several times in the last 20 years, and none of the moves was without issue. From expensive moving companies to van lines, there was always a problem – lost stuff, over estimates, or just general dissatisfaction with the quality of service. So, when I read the reviews of Mercury, I was a bit skeptical, but thought I would give them a try. What did I have to lose? Well, the truth is I didn’t have to lose anything – THE MOVE WAS PERFECT. From the estimate to the follow-up at the end of the move, there was not one issue; and I had lots of expensive heavy furniture being moved into a brand new 4,500 square foot home with sparkling new soft pine floors. Plenty of opportunity for errors. Things could not have been easier. The crew was prompt, respectful, knowledgeable and actually enjoyable to be around. Pedro, the crew leader, was respectful to his crew members as they were to him. Being efficient and professional while still remaining personable can be difficult, but these guys were able to keep track on the job at hand while also enjoying working with each other and by even making us laugh during move day. Besides the movers, the office staff was great. Jessica even suggested and then arranged a pick up from Salvation Army for items I was going to have them take to the dump. They would have made more money by hauling away the items. But, instead they helped to get me a tax credit! Besides the great service, nothing was damaged and the price came under the estimate. The next time I have to move, I will not fool around with any other mover. Garry, and the crew at Mercury– Thanks so much for doing such a great job! JP

Pros: Super, super, super!

Cons: Not one!

01/13/2008 Posted by wendyhrubec

I found Mercury Moving last minute on the internet and I am so glad that I did! They were incredibly responsive and personable right from the get-go, starting with the initial email on a Sat morning, followed by the owner coming over THAT SAME AFTERNOON to give an on-site quote, plus explaining aspects of move that a layperson would never thing of (For example, using an "odd" number of movers on a job with furniture only -- no boxes -- makes no sense. Why? Because furniture requires two to move it so what's the other guy supposed to do if there isn't any smaller stuff to carry?) Mercury was incredibly professional: they came on time, got immediately to work and got "in synch" with the floor plan we had created. They also wore uniforms, which at first I thought was just a marketing ploy. Not so, though, as I was able to address each mover by name, which was incredibly helpful. I hope I never have to move again but only because it creates so much upheaval. However, if I did, I would absolutely call Mercury, whether I was moving down the street or across the world. This operation is tops!

Pros: On time, professional, courteous and friendly

Cons: None

10/22/2007 Posted by tsankey

We used Mercury for three total moves and each time the staff was professional, on time and efficient beginning with the quote, arrangements and finally the move. Hopefully we won't have to move again but if we do they will be our first call. I would definitely suggest calling Mercury first.

09/26/2007 Posted by antijazz

As I said in the title...these guys...and let's not forget about Jessica at the office who always answers the phone...no leaving voicemails for me...are THE BEST MOVERS EVER!!! My wife, 3 month old son and I bought our first home and were moving from Brookline to Roslindale on the worst week of the year to move in Boston...the last week of August leading up to September 1st. To complicate matters even more, we had issues at our closing which cuased us to have to reschedule our move from 9/26 to 9/28 and we did not find out about this until 9/24. At the 11th hour, Mercury was able to reschedule my move for 2 days later which worked and we are now moved in to our new home and we could not be happier. 3 hard working men showed up at our door right on time, even though they called me to tell me that they were stuck in trafic and would be late...they did not end up being late at all....and they got right to work. They had our mess of an apartment (3rd floor walk up) all packed into thier truck (a very new and clean truck) within 3 hours which was no small task considering the amount of stuff that we had. They then had us all unloaded at our new home 2.5 hours later. These guys worked smart and hard. They never looked like they were killing themselves, yet they were getting the work done quickly and they were incredibly polite...especially to my 70 year old mother and father who were there to assist us with our newborn son. We learned of Mercury from two of our close friends who had used them in the past...one of these friends has used them 3 times already. They had the same experience as we did. There is no need to spend any time getting quotes from other companies...these guys are the best and they did quote us the best price out of the 3 companies that we called. As an FYI...I never write reviews for any product or service that I use. However, I felt compelled to write this one based on my experience with Mercury. BEST EVER...NO JOKE!!!