09/19/09

I am a real customer, they will make you just wait months

by SLee

Never expect them to call you back even if they say so.

Call them 5 times and insist to talk, then they reluctantly will talk with you for the delay they will cause to your car.

(the delay will be mostly because they double up the charge to the insurance company)

Do not believe what they say to provide you such as complimentary rental car on their cost.

they never pay, and will avoid your call again.

• Pros: they will fix the car at some point
• Cons: It will take forever, and they lie

07/20/09

collision repair done right

by bmcfa0384

She looks like new, 2006 Toyota HH.

Just a short note,

''Allston Collision Center'' is the best!

The 2006 Toyota Highlander Hybrid was ready this morning.

Magically It looks like new, they straightened out the front end perfectly.

Thanks,

Brendan

• Pros: Professional & Experinced
• Cons: She'll ask for the keys again >^..^<

02/25/09

Great service

by MikeDelano

I received great work and customer service at Allston Collision after an accident. Highly recommended.

11/04/08

Best Repair Shop Around!!

by LenL

These guys are the best! After bringing my car in for repairs from a recent accident, I was amazed at the fantastic job they did to make a 10 year old car look like new again! They were nice, knowledgeable, and professional. Mark and Paul went above and beyond my expectations, and I would recommend them to anyone!

• Pros: Excellent service, excellent people
• Cons: None

11/03/08

Best Auto Body Shop Ever

by GrammaLo

Allston Collision Center (not to be confused with another shop with a similar name) is the most professional business of its kind I have ever dealt with. Paul and his staff do meticulous work and provide great customer service. They not only fixed our car beautifully and on schedule -- they also handled all contacts with our insurance company and the car rental firm, kept us apprised of the progress of the job, touched up some other minor paint damage, and returned the car detailed and washed inside and out. They are also the first "green" shop in the area, reducing damage to the environment caused by oil-based paints and other chemicals. We hope not to be impacted by any other hit-and-run drivers, but we expect to use Allston Collision Center for our car maintenance needs.

This is a third-generation family business that takes genuine pride in its work -- and it shows. I couldn't recommend them any more highly.

• Pros: Great customer service, professionalism, pride in work

10/21/08

Best Quality Car Service in Town

by x0jtj6x

My experience with Allston Collision Center far exceded all my expectations. They worked around my scheduling conflicts and completed the job in a timely fashion. My car came out great! They went above and beyond just fixing the front end of my car. They detailed the interior and washed/buffed the exterior before returning it to me. Paul and Mark especially made me feel comfortable and at ease during the entire process. It was my first time using their services, and I would highly recommend them to anyone in the future!!

08/23/08

Great Place!

by haroldk555

Allston Collision is the only place I go to get my car fixed. It is the only place I recommend to my friends and family as well. It is very rare to find an auto repair shop where you can be comfortable just dropping your car off and letting them fix your car but my experiences with them has built this comfort level for me and I am here to assure you that not only will they do the job perfectly, but they will do only what is necessary and be completely up front and honest with you what you need and don?t need. I highly recommend them. I came across Allston Collision five years ago when I was new in town and needed to get my car fixed. I called the Lexus of Watertown dealership to get estimates for my IS300 and I ended up asking when I can pick up my car and they said it will take a while because they don?t fix damaged cars at the dealership, they send them to Allston Collision to get repaired. So I figured I would get it fixed straight at the source to save some time. They were honest, professional, very accessible and they did a tremendous job. Since then, I have gone back to them numerous times for a number of different things and they treat me just as well every time. They have treated my family and friends just as well too when I recommended Allston Collision to them. This is the type of repair shop where they not only offer to fix that headlight that is out for free just because they noticed it on the way in, but they will offer you some pizza while you wait because they were having a little pizza party. These guys are just that friendly, open and willing to help in anyway. I will never go anywhere else. Check them out, you won?t regret it!

• Pros: friendly, honest, and open
• Cons: none that I have experienced nor my family or friends

08/18/08

Incredible customer service, and the best body work anywhere!

by pizzalover1

True story. I had just bought a new (at the time), 2005 Full size Range Rover, and I didn't have more than 1000 miles on the car before I got side-swiped coming off of 93 into Boston. The front quarter panel, as well as most of the front bumper were destroyed, and I was pretty upset to say the least. I called Allston Collision on the advice of a good friend, and spoke to Paul. Paul didnt know me from a hole in the wall, but when I told him what had happened over the phone (I called them about 10 minutes after the accident), he told me to come on by so he could have a look. He shook my hand, looked at the damage, could see how upset I was, and told me, "no problem. I'll order the bumper and panel, paint them in one day, and have you come by that afternoon, and we'll put it back together." 2 days later, I picked up my truck, and it was as good as new. Factory replacement parts, worked directly with the adjuster for me, and handled everything like true pros.

Thanks guys!

• Pros: Great customer service, incredible work, honest, friendly

08/15/08

Quality Repairs

by pbtwo

I am a woman who knows very little about cars/repairs etc.

I have always been leery about being taken advantage of due to this fact - not anymore!!! My car had some major damage to it from being crashed into; as well as lots of dings and scratches - not anymore!!! My car looks virtually better than new. I cannot believe how simple the process was; I did not have to worry about anything (except the deductible!). The quality of their workmanship and their customer service was outstanding. This business and their staff far exceeded my expectations in all aspects - quality, service and integrity. Allston Collision Center is nestled among the many businesses that line Cambridge Street in Allston - but I feel I have found a true diamond in the rough!!!

08/07/08

great work

by mercuryrising

The Allston Collision Center is the best auto body in town. When they got finished with my car it looked brand new. You could not tell that the bumber was repaired and painted, which is exactly what I wanted. The mechanics were very professional and the service was great. I would highly recommend them to anybody that needed repairs, etc.