Umi Salon

01/16/07

The reluctant star of hairstyling.

by longblonde at Citysearch

I love Jeffrey. He?s the only hairdresser that ever had the finesse and poise to not make me feel like a ?client?. He has a clever way of making you feel like you?re the only person in the room, and he keeps you in his quiet, calm grip for the entire hour. He?s the perfect partner- even if it is only for a beautiful haircut.:)

• Pros: Very real- no false pretense. Exceptional quality.

12/03/09

Horrible.

by SaraJan09 at Citysearch

Although later the haircut turned out to be okay, my blow dry made me look like the frumpiest person on Newbury Street, and I was very unhappy leaving the salon, with a very important personal trip planned to start at 545 the next morning. I was so upset about my hair cut that I called the salon to complain later that day-- actually just for some moral support. The mean owner receptionist told me that she couldn't fix my emotional upset, and then, because I was so upset, withdrew my appointment that I was driving to, to get my haircut fixed- just like that. I had just forked over nearly $400.00 and just like that, she hung up on me and said Umi would not recognize me as a client if I came there to try to get the haircut fixed. I was completely powerless in this transaction and felt completely powerless.

I've never in all my life been so powerless in a customer service oriented situation and never been treated like this in my life by any business. It was a horrible experience. The price tag is exhorbitant.

• Cons: Horribly expensive and horrible customer service.

Response from this business

umisalon– December 03, 2009 at 16:52:06 PST

Yawn. Utter BS.

08/27/09

I LOVE this salon

by the movement at Citysearch

They are the best ever. Nothing else compares as far as I'm concerned. Umi Salon is the very best - great stylists - great service - I'll be going back for sure.

08/22/09

Fabulous service at Umi Salon

by mmwww3 at Citysearch

I have a brand new look that I love. The atmosphere was so nice and everyone very helpful. I love the Umi hair products! The best hair cream I've ever used.

• Pros: Detail and service oriented staff

Posh hairstyling abounds at Newbury salon

by Christine Liu at Citysearch

Founded by award-winning stylist Jeffrey Dauksevich and popular with local models and artists, Umi has received national acclaim. The salon's sleek, ultramodern loft reflects its commitment to modern style with hair cutting, coloring, and conditioning services.

08/09/09

Swooning

by looksees at Citysearch

I had what can only be described as a total hair makeover at Umi Salon. What's noteworthy is that I had no expectation of having a total makeover. I've never, ever had a better haircut in my life. They have their own products too - and they are my new fav - UmiFoam - yummy!!!

• Pros: expert advice, products that actually work

08/06/09

I Agree

by Krinkkrink at Citysearch

It's the best salon I've been to in Boston - there is simply nothing else to say : )

10/07/08

great customer service

by anamb226 at Citysearch

I went to Umi for a haircut model call. I had short hair, bob style, and so the only haircut that they could get from that was a pixie cut. Angela gave me the haircut. She was professional, had gentle hands, and did a great job. My friends say I look younger, but need my hair colored (I guess my natural hair color of dark blond is not that stylish). All stylists were personally supervised by the owner and two more senior stylists, and it looked like they were judging the American Idol contest (not cheesy, just very attentive to minute details). Also, at the reception there was Laura, the person who was responsible for model call (email her if interested, preferably with a picture of current look). She was professional, friendly, attentive and had a killer haircut. I have no problems with Umi, and would go there again, but only for model call, as I cannot afford anything over $50. I guess if the haircut was $400, I would not rate the experience that high, but then again the only thing I would buy for that kind of money would be a plasma TV or a trip to Mexico, so what haircut can compare to that?

• Pros: ambience, service
• Cons: price list

03/28/07

Excellent Salon

by rizzoizo at Citysearch

Umi Salon was a perfect fit for me. It's ultra clean, the styling is meticulous, and the staff is thorough and perfectly accomodating.

02/24/07

Great

by trainson9 at Citysearch

Umi is the salon visit in Boston. It's very expensive, but you will leave the salon feeling new and fresh, as I did. The stylists there do very good work and the place has a nice feeling about it.

02/23/07

It's great there...

by notch22 at Citysearch

Umi Salon is unique. You can tell they are serious about what they do, but they don't take themselves too seriously. The salon projects a cool and confident vibe and they deliver with really beautiful looks.