DoggieDay
Boston, MA 02116
Phone: (617) 426-7387
04/08/2008 Posted by cbw42882
We signed up for their 6 week puppy program (crate-training w/ walks 3x a day), full of high hopes. Doggie Day was a huge disappointment - we had problems with them from the start and things only got worse. TWICE they simply failed to show up at all - leaving my 4 month old puppy alone in his crate for 9+ hours straight. No one even called to let us know, or my husband or I could have at least gone home from work to save him. They didn't even know he'd been abondoned until we called them out on it. To be fair, their customer service reps could not have been nicer and more apologetic, but they couldn't undo what had been done. We paid a lot of money for the program, and got zero piece of mind. I came home everyday dreading what I'd find. They also showed up multiple hours late numerous times, often failed to leave notes as promised, etc. we finally gave up, fired them and found a new service. I wish their actual reliability was on par with their kind customer service attitude. I'm glad that some users have had positive experiences with them and wish I could say the same thing - for my dog's sake.
Pros: Really nice customer service reps who tried to do/say the right thing
Cons: All the customer service in the world doesn't make up for neglecting my puppy
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