Eye Q Optical

07/15/09

Confusing shopping experience

by mjjohnson05 at Citysearch

I went to the shop to buy fashionable frames and tinted lens. i coukld not find frames i wanted, one pair that looked ok were to small for my face. A clerk wanted to know if I had my perscription, I felt undecided, I did not want to buy frames because I thought I could make a better selecetion elsewhere.

• Pros: Shop looked impressive
• Cons: Frame selection not large enough

06/14/09

RIP OFF ,,,,STAY AWAY

by 561496 at Citysearch

they want to hug everyone...........big con,,,,,,,,went in for eyeglasses with prescription. got hugged and then pressered to buy. ran out-never had such a weird encounter............,,,

• Pros: EVERYONE IS A ROCK STAR according to the owner
• Cons: very immature store

12/05/07

Best eye glass store EVA

by annawheller at Citysearch

Eye Q in Harvard Square is wonderful. They take the time to fit your face with the perfect glasses. They are honest, fun, helpful and know the styles that are right for your life and look. I will never buy glasses anywhere else. Paul is the best, but everyone that works at the store will only be helpful and get you the glasses you love, they won't let you settle for less.

Anna H.

• Pros: easy location, great selection and service.
• Cons: None

11/08/07

Cool frames, good service, good eye exams

by steve02476 at Citysearch

I've been to Eye-Q (Harvard Square branch) several times over the last 6 years. Their frames aren't cheap but they are in nice styles and seem well made. I've been very impressed by the eye exams given by Dr. Luria there.

I had problems with my last pair of glasses (progressive lenses) that I think were basically caused by a bad prescription (the prescription was not from Eye-Q) but the staff and Dr. Luria worked hard to get everything fixed up and the glasses are great now.

• Pros: nice glasses, helpful staff
• Cons: not cheap!

11/04/07

Great customer service!

by jl101 at Citysearch

I recently bought a pair of glasses from Eye Q in Harvard Square and I their customer service was superb. They go above and beyond what is expected. I found a frame I liked in less than 15 minutes not only because they have a good selection of glasses, but also because the person helping me knew what looked good and what didn?t with my facial features and had a good feel of my personal taste after trying out a few frames. I had only left my address but not my phone number with them, so when it was time to pick up my new glasses, they couldn?t contact me. The lady that works there looked me up in the phone book and also called 411 to track down my home phone number. I didn?t expect them to put in such effort to try to contact me! I ended up having to have my lenses redone twice because of a very badly written and vague prescription from UPenn Ophthalmology. Paul, the optician, was fabulous. He helped me with the redoing process and he was more than nice even when I brought my glasses in to be fixed for the third time. Everyone in that store is friendly and professional, and I have never had better customer service buying glasses.

• Pros: Friendly and professional staff, good selection
• Cons: Parking

08/11/07

NO OTHER PLACE LIKE IT!!!!

by ashland_07 at Citysearch

Let me start by saying I hated the way glasses looked on me. So I always wore my contacts but didn't exactly care for them the way I should have. Which caused an ulcer on my eye, my fault. I went to EYE-Q hoping to get new contacts but when the Doctor said I can't wear them until my eye heals I wanted to die when I thought about myself in glasses. So I proceeded to pick out my new glasses and I always thought you match them to what colors and clothing you wear. WOW I was wrong. The people at EYE-Q showed me the frame that looks best for my shape face. Then gave me three colors of the same frame and told me which color would look the best for my tones, it took me a few minutes to decide. But once I did, I went with what they said and thank god I did. Im so happy with my new glasses they look awsome I never thought I would look like this in glasses. As for contacts I barely even wear them at all, now that I have the right pair of glasses for me.

EYE-Q not only has the best fashion sense they have excellent service. Its a very welcoming place. They make it very easy and relaxing. You dont have to second guess yourself or them, ITS GREAT!!!!! If you like quick easy fun GO TO EYE-Q-OPTICAL you wont regret it...

They also have three locations for your convience.

• Pros: Service, Fashion, overall experience.
• Cons: none

07/31/07

IT'S A SHAME THAT DISGRUNLED EX-EMPLOYEES AND SO CALLED COMPETITION SLANDER AND DEFAME!

by pluv at Citysearch

Dear Friends of EYE Q,

As you know, we strive to satisfy your every need, want and desire!

If disgruntled x-employees and so-called competition choose to fabricate bogus reviews to slander and defame EYE Q that is their business....ARE BUSINESS IS YOU!!

While the Internet provides much information, it's also a source of vast MISinformation!

It's truly a shame that a business with a solid reputation such as ours must be subject to this nonsense!

I also find it quite curious that the so-called reviewers have only one review that they submitted...

for EYE Q !?!......HMMMM!

To "rock for f "....if you are legit (which of course you're not because I know you are an X employee who failed to meet EYE Q standards) I will give you a refund for DOUBLE THE AMOUNT YOU PAID!!

To anyone who takes the time to read this and visits one of our stores, mention that you read this review

and we will deduct an additional 25% off our sale of the month!!

WE TRULY VALUE YOUR LOYALTY AND APPRECIATE YOUR PATRONAGE!!

We have been going strong for nearly ten years...we MUST be doing something right!!

Thank You for reading,

Luv, EYE Q

• Pros: 3 Great locations
• Cons: not in your neighborhood.....yet!

07/27/07

Cheap frames from China Expensive Prices

by rock4f at Citysearch

I was overcharged for a trendy looking but cheap frame made in China . I paid for a high index lense and got a regular one. When I told the salesperson, they insisted it was a 1.67 it was a polycarbonate instead. I had another eyeglass professional check it. They also told me that the frame I paid $225 was a frame that cost the store less than a $1. from china. The salesperson told me it was a custom designed frame especially made for EyeQ.

I was ripped off.

• Pros: Harvard Square
• Cons: rip off artists-have an answer for everything

07/24/06

Overpriced and Rude

by wigginsheathera at Citysearch

The prices are unbelievably high, and they don't take most insurance plans. And, the staff were rude and condescending and kept trying to upsell me on the type of lenses I purchased.

• Pros: Trendy
• Cons: Very expensive.

11/04/05

EYE Q IS THE PLACE TO GET YOUR GLASSES!!

by kdew at Citysearch

I've been going to EYE Q since they opened and I have to say the experience keeps

getting better!!! Not only do they have really cool glasses, it is their OUTSTANDING CUSTOMER SERVICE that sets them apart from the rest. In fact, EYE Q offers one of the best shopping experiences PERIOD. Also, they are PROS at helping choose the correct frames for the individual as my hubby and I have always let them do what they do best!!

EYE Q consistently shines.Oh, by the way, patkins should get his/her glasses from

EYE Q he/she obviously did not see the prices which are cleverly posted near their frames NOT on them as to prevent price tags from getting in the way.

EXPECT TO GET "WOWED" at any of their three locations( now in JP

where I live..I'm in trouble now..more glasses from EYE Q!!) hey patkins...GBIOYA!

• Pros: frame selection, outstanding service, all price ranges