Elan Salon & Day Spa

05/20/09

Need to find a former manicurist of Elan in Canton

by IvyBishop at Citysearch

This is probably not kosher, but I need your help. A few years back, we took our mom (in her eighties) for a spa pedicure at Elan - a whole new experience for her, I assure you!

She was very hesitant, but Diane was WONDERFUL, and did an excellent job on her old, arthritic feet. Our shy mother felt at ease w/ such a lovely woman. Unfortunately, the next time we made an appt, Diane had moved on, and since then we haven't been able to find such a caring, COMPETENT person, and mom hasn't had a decent pedicure since.

Would any of you know what salon Diane moved to?

TIA!

• Pros: She did a great job!

01/29/09

POOR front desk/phone picker upper

by ahn0129 at Citysearch

I called to find out how much wedding updos cost and also if they were open on 7/4 (Saturday). I called many places and realized that the usual responses for that day is 1. they are closed 2. they can have the stylist come to my house. SO when I called I informed the girl about my situation and wanted to see what they usually do in situations like this. Her response... "I wouldn't know b/c I didn't work here last year." And left it at that..... I thought that was very rude esp. since she didn?t have a follow up of like telling me she?ll get back to me about that date. So then I responded and asked her to ask someone that would know better than her and call me back. She never called back. After reading many responses about Elan, and personal experiencing their bad customer service, I would never go there for anything. Go to Elizabeth Grady that is across the street. I haven?t tired that particular one but I?ve been to the one in Boston and Andover and loved them both.

01/01/09

Not what I had expected, some serives okay, others not so much

by curiouscristine at Citysearch

I never been to a spa before, but I recieved a gift certifcate from a fan of mine so I obviously went to try it out. I went on the website before, and pictured it being a relexing place with all these pro's working there. They did get me in for a haircut, mani and pedi the day before christmas, an i called that day. So that was a plus. It seemed busy but then again day before Christmas lots of men coming in to buy gift cerficates. The girl who did my haircut, did a good job and was very nice and social. We were both the young and shared similair tastes, so maybe I am biased. For the price though, yeah I could have probably gotten the same cut cheaper. Now, my pedicure is next. I was brought into an empty room with about 5 chairs to get your pedi. The lady was having a good conversation and brought me tea, that was nice. however, i was in the only chair that didnt have a remote to turn on the massage. I would have asked her if I could turn it on, but I couldn't get a word in. You see, her 5 yr old daughter (in pajama's) kept running in an out of the room, she was cute, but the flyer said no children unless they are getting services done. so why an employee gets to have her daughter literally running around in pj's and a robe isn't beyond me. they didnt even have the tool to make a line with the nail polish, when i asked two emplyee's looked at each other and said rather rudely, they didn't carry a striper nailpolish brush. geez, i wasn't asking for gucci logo's on my nails, just a strip of glitter on my big toe. for my mani, she was giving me a fill, but she did it so quick, no cutting cuticals, sanding or buffing them down, nothing. because of that, my fill look bad a week later. they are chipping off at the bottoms. dont get me wrong, she was really nice, and we did have a good conversation, but it's just not what i expected from a salon. It wasn't a horrible experience, but not one i would spend money on again either.

09/20/08

Relaxing hair cuts where they follow your inspirations

by mindy4800 at Citysearch

A recent transplant from CA I was in need of a new stylist...I was afraid because my stylist in CA was excellent, so I hadn''t had a hair cut in 7 months..yikes!! A women that I work with always had great looking hair, so i asked her where did she have it done. .."elans,Pam" so I went to see her, she gave me an awesome haircut! I'm so happy! i will definitely see her again. Alittle of CA, in MA:)

• Pros: Service and Talent
• Cons: none

07/03/08

AVOID AT ALL COSTS

by LFLH at Citysearch

I booked an appointment at the Natick location one week in advance for a prenatal massage and pedicure. I called 3 days before to confirm (although they should have done this) and they said I was all set. I arrive looking so forward to the next few soothing hours only to find that they have no appointment for me. Three women were "working" (sitting around painting each others nails) not one single customer. This should have been my first clue that I was probably lucky they did not have any appointment for me. I would avoid this place at all costs, lack of professionalism and complete cluelessness is no way to run a business. Not sure how they are still around.

• Pros: NONE
• Cons: You name it

07/01/08

I wish I came here first!

by Colleen724 at Citysearch

If I came here first, maybe I'd be heading into the weekend with a fresh cut and color (but after reading this - I'm not sure if I would even if I did get one foot in the door!). I made an appt last week to go in this week - I have never been there before. So 2 days before my appt - they call me to let me know that the person who they made my appt with isn't working that day. So I figured everyone makes mistakes - I'll call and reschedule. The woman I spoke with seemed like she had no idea what was going on, nor did she care. I figured I'd just reschedule - get past the front desk and everything would be fine! I rescheduled for the day after my original appt. I come home today to ANOTHER message from them telling me that the person they rescheduled my appt with wasn't working that day. Unreal! Do they use an appt. book there? They need some serious customer service training. Although I didn't make it in the door, I'm totally unimpressed.

• Cons: Extremely unorganized and unprofessional

06/26/08

ELAN ROCKS!!!!

by missmommy79 at Citysearch

I am so very pleased with Elans day spa. I was in last week for a facial, and wax. (Brazilian) and for all the women out there who have had Brazilians done then you know just how awkward those can be. She made me feel very comfortable and it was all over in less then 10 minutes FABULOUS! Then on to the most amazing facial I have ever had.(I have been many many placed before including top end spas all over Boston) I saw a new employee there her name is Janine. This was by far the best experience I have ever had at a spa. She is definitely a rare find in the spa industry I highly recommend her to anyone looking for a great experience.

Miss mom of two

• Pros: the best spa experience
• Cons: can't go every day!!

06/22/08

This is the place to go for an intimate service and large parties

by perfectday1 at Citysearch

Elan has it all, they were so nice to me and my bridesmaids. We were taken on time and everyone looked and felt like princesses. If you want superior service with a beautiful atmospher this is the place to go. Thanks for the great day, we'll be back and tell our friends how great elan is.

• Pros: service, friendly
• Cons: wish I could go eveyday

05/12/08

DON'T GO TO THIS MORONIC SPA--SPEND YOUR MONEY SOMEWHERE ELSE

by cheeriogirl at Citysearch

DO NOT GO HERE. WORST EXPERIENCE EVER. I was going here with my bridesmaids and after we confirmed with them 4 times we go there and they had no reservations at all for us and only one person working that day. I had people driving from other states to come down and share this special day and they completely screwed up everything. All they would say was, i don't know what to tell you. Even the manager was awful who said well come back during the week or next weekend. Not offering anything else but for us to inconvenience everyone and do that, I dont think so. They never even took responsibility for THEIR mistake. We took our business elsewhere.. but how many times should you have to call and confirm your appointments, i guess more than 5 times to get it right with a business full of MORONS.

02/12/08

Great customer service, relaxing place to unwind

by Janet265 at Citysearch

This is the place to go for a relaxing day off. They offer everything and couldn't be more accomidating and friendly. Highly professional upscale spa

• Pros: accomidating friendly