Elan Salon & Day Spa

07/03/2008 Posted by LFLH

I booked an appointment at the Natick location one week in advance for a prenatal massage and pedicure. I called 3 days before to confirm (although they should have done this) and they said I was all set. I arrive looking so forward to the next few soothing hours only to find that they have no appointment for me. Three women were "working" (sitting around painting each others nails) not one single customer. This should have been my first clue that I was probably lucky they did not have any appointment for me. I would avoid this place at all costs, lack of professionalism and complete cluelessness is no way to run a business. Not sure how they are still around.

Pros: NONE

Cons: You name it

07/01/2008 Posted by Colleen724

If I came here first, maybe I'd be heading into the weekend with a fresh cut and color (but after reading this - I'm not sure if I would even if I did get one foot in the door!). I made an appt last week to go in this week - I have never been there before. So 2 days before my appt - they call me to let me know that the person who they made my appt with isn't working that day. So I figured everyone makes mistakes - I'll call and reschedule. The woman I spoke with seemed like she had no idea what was going on, nor did she care. I figured I'd just reschedule - get past the front desk and everything would be fine! I rescheduled for the day after my original appt. I come home today to ANOTHER message from them telling me that the person they rescheduled my appt with wasn't working that day. Unreal! Do they use an appt. book there? They need some serious customer service training. Although I didn't make it in the door, I'm totally unimpressed.

Cons: Extremely unorganized and unprofessional

06/26/2008 Posted by missmommy79

I am so very pleased with Elans day spa. I was in last week for a facial, and wax. (Brazilian) and for all the women out there who have had Brazilians done then you know just how awkward those can be. She made me feel very comfortable and it was all over in less then 10 minutes FABULOUS! Then on to the most amazing facial I have ever had.(I have been many many placed before including top end spas all over Boston) I saw a new employee there her name is Janine. This was by far the best experience I have ever had at a spa. She is definitely a rare find in the spa industry I highly recommend her to anyone looking for a great experience. Miss mom of two

Pros: the best spa experience

Cons: can't go every day!!

06/22/2008 Posted by perfectday1

Elan has it all, they were so nice to me and my bridesmaids. We were taken on time and everyone looked and felt like princesses. If you want superior service with a beautiful atmospher this is the place to go. Thanks for the great day, we'll be back and tell our friends how great elan is.

Pros: service, friendly

Cons: wish I could go eveyday

05/12/2008 Posted by cheeriogirl

DO NOT GO HERE. WORST EXPERIENCE EVER. I was going here with my bridesmaids and after we confirmed with them 4 times we go there and they had no reservations at all for us and only one person working that day. I had people driving from other states to come down and share this special day and they completely screwed up everything. All they would say was, i don't know what to tell you. Even the manager was awful who said well come back during the week or next weekend. Not offering anything else but for us to inconvenience everyone and do that, I dont think so. They never even took responsibility for THEIR mistake. We took our business elsewhere.. but how many times should you have to call and confirm your appointments, i guess more than 5 times to get it right with a business full of MORONS.

02/12/2008 Posted by Janet265

This is the place to go for a relaxing day off. They offer everything and couldn't be more accomidating and friendly. Highly professional upscale spa

Pros: accomidating friendly

12/11/2007 Posted by barrymore

hi my name is karen i rated them one star in one word horrible. they were a nightmare they totally didnot give me what i asked for. unfriendly, inexperienced staff that works their. i wouldnot refer my worst enemy to this salon. if i was you i would run not walk as fast as can be away from this salon. please save yourself from going through what i went through.

1 out of 2 people found this review helpful

11/10/2007 Posted by klars

Hi, I wanted to share a bad experience I had at Elan Salon and Day Spa in Canton and hopefully spare you the same grief. I've been to the spa many times and have purchased gift certificates for friends and family there. I was there for a haircut last Saturday and someone went home with my leather jacket (I thought by mistake a week ago). It has been a week and I've been so disappointed with the spa's response. The woman at reception basically said there is nothing she can do. My stylist at least said she would call and leave messages with people who were in the salon the same time I was. After not hearing anything for four days, I called back the salon and was treated rudely and put on hold for long periods. I asked to speak to a manager and was told that they would give her a message (but would not give me her name or number). She never called me so I called the RI spa and they gave me her voicemail. She never returned my call. I should say that I was polite and patient for the first four or five days and then I have become frustrated at the lack of responsiveness, and a total lack of apology from a place that claims to rejuvenate and relax you. I've noticed that people share good finds and bad finds in this group so I thought you should have a heads-up about Elan and might consider taking your business elsewhere after hearing about my experience.

1 out of 1 people found this review helpful

11/05/2007 Posted by probbins0000

We also enjoyed a mother and daughter day. Our Facial was also wonderful. I had my youngest daughter get a teen facial to get her into the habit of taking care of her skin. The staff was very informative on proper skin care going through her teen years and also gave me some new tips I hadn't heard of for my own skin. My daughter loved it - I'll be returning soon myself!

Pros: Atmosphere, staff, location

09/28/2007 Posted by maryk1231

I have tried this salon 3 times. First time my appointment was not listed. Second time I spoke with a very rude young women. When I asked her to make sure that my appointment was booked and then explained to her what happened the first time her response was "these things happen". My final and last appointment was 20 minutes late, the manicurist kept disappearing between coats of polish. I called the Cranston headquarters and had to speak to the same rude young women. Save your money go around the corner to Cathy's nails. Great pedi at 1/2 the price.

Pros: Nice looking

Cons: over priced,under acheivers

0 out of 1 people found this review helpful