Salon Mario Russo - 9 Newbury

09/22/2008 Posted by KIESHAfan4LIFE

you know you have a good stylist when you live in florida and fly up to boston strictly to get a haircut!!!! i can not say enough good things about this salon. The atmosphere is inviting and the location is simply divine, I mean really 1st block of newbury street does it get any better than that?? Did i forget to mention how great the stylist are, I may be a little biased but my favorite is Kiesha. You dont even need to tell her what you want she already knows, which is great for me considering i never do! Your haircut is ALWAYS on point and the service backs it up. I HIGHLY RECOMMEND THIS SALON for everything from your average blowdry( which they take to the next level) to a simple manicure or touch up. coming from an expert on extentions SALON MARIO RUSSO has thebest hair extentions in the city brought to you by Kiesha!!!! Let me tell you soooooo worth the money since you feel absolutely amazing after and ladies we all know thats the feeling you are striving for!!!!

Pros: highly skilled stylist, friendly staff

08/21/2008 Posted by listenup14

First - just read the review below this one re: front desk staff - COULD NOT AGREE MORE - VERY nice and SUCH a big improvement. Second, usually get my hair done with Keisha - she is FABULOUS!! Love her, does a great job, can't say enough. Today, however, she was booked, I was desperate, so I went with someone else. Haircut was great - no complaints - but I got the HARD sell - told how dry and overprocessed (seriously - it's not) my hair was, so maybe I should do Kerastase treatment. (No thanks.) Told again (and again) at the end it was dry, so I should buy special shampoo and conditioner. (I actually use shampoo and conditioner that I buy there - Davines - so how bad can it be? Really.) Also worth noting that I am a total product wh*re - if it's sold at Sephora, Canyon Ranch or the beauty dept. at Barney's, I probably have an intimate knowledge. Bottom line, I know my stuff. Then I went to get my eyebrows waxed - have not done that before at Mario Russo. Was told in graphic detail how bad they were - how uneven, off-center, misshapen, etc. Not inspiring. (I work and run w/ALOT of very opininated gay men - AJAY - if they were really that bad, I'd have long ago been informed. Repeatedly.) Once my eyebrows had been "saved" from their previous disfigurement, I was told how I should buy special liner to color them in and special applicator and gel to hold them in place. Bottom line - usually leave the salon feeling great about myself. Today, not so much.

Pros: Keisha - she's the best.

08/07/2008 Posted by acctkma

It was so refreshing to walk into my salon, Mario Russo, at 9 Newbury Street and see an entire new desk staff. The front desk was very friendly and even helped me choose a restaurant for dinner that evening. What a change for the better!!! I had extensions applied by Keisha for the first time. After spending several hours in the salon environment, I saw first hand how the entire staff works so well as a team! Not to mention, that my hair is fabulous!! I am recommending Salon Mario Russo to all my friends and coworkers!

Pros: friendly staff, talented stylists, great color

Cons: parking

07/13/2008 Posted by MsLady10

Salon Mario Russo was very good to me, from the moment i called to schedule to the moment i left the salon (looking GREAT)!! the entire experience was super. my stylist took the time to listen to me and did exaclty what i had asked for, the girl at the front desk was very friendly and made me feel very comfortable by letting me know she was also new, and that i wasnt alone, i laughed but it made me feel not as nervous! i would highly recommend mario russo to everyone that can afford it!

Cons: parking

03/19/2008 Posted by AnnaMariaBabe

I had a facial with Livia and she was great. My skin feels great and she's a doll. I will definately be going back to her. I had a haircut from Violet who I will alos be seeing again. I got great advice and very professional service.

Pros: Very professional

Cons: Very busy receptionist

03/19/2008 Posted by Lly28

I went in for a facial (which was wonderful) however the staff at the front desk was so rude. No one acknowledged that I was standing there and the girl at the desk didn't even bother to look up even while I was paying! I told her to "have a nice day" and still no response. I spend a lot of money on spa treatments and hair cuts, but I will NEVER go back there.

03/02/2008 Posted by TheWaaambulance

Both my best friend and I love getting our hair cut by Rosanna at Mario Russo, and always request her specifically. Every complaint I've seen on here about her appears to be attacking (a) her hair cutting expertise, based on (of course) your superior expertise; or (b) complaining about how the cut cost SO much money, but why then, didn't the cut look SO new and different? Now, perhaps I'm assuming too much, but I'm relatively certain that the #1 complaint salon-goers have is that their stylist went overboard with the "trim" and left them in tears, or came up with some horrific picasso hairstyle idea and imposed it upon them without asking first. This will NEVER happen with Rosanna. This is why I keep going back; more importantly, this is what makes this smattering of Rosanna-complaints so laughably retarded. Honestly. Get it together. If Rosanna cut 2 inches off even though you didnt want her to, it's because she very likely saw that you had split ends extending 2 inches up the hair shaft and that, were she not to cut as close to that point as possible, then your hair would remain unhealthy, and the split would continue to extend up each hair shaft. And if Rosanna's speedy hair-cutting technique made her job look suspiciously "easy" to you, to the point where you'd complain about it on here as an outrageously overpriced cut based on PACE alone, then you should probably reevaluate your hair priorities and go back to Supercuts. Finding a stylist whom you can trust to not go "Oh, you're going to look SO Posh Spice after this" and then gleefully chop it off before you can respond is hard. But finding a stylist (like Rosanna) who is an expert at trimming only that which MUST be cut and not doing something drastic bc of some artistic whim that strikes is EVEN HARDER. Face it: If you walk into a salon looking unfortunate, you're probably going to leave it that way. This is not a Pantene Pro-V Commercial. It's life. And I happen to think Rosanna rocks at it.

09/20/2007 Posted by kghsouth

Stuck in traffic on Rt. 3, I called to say I would be 10 minutes late. The receptionist told me not to bother coming in (I was about 3 blocks away at that point) because they could not accommodate me. So, I turned around and drove an hour back home. So not worth it- my haircuts were good but not worth the attitude. Rude front desk help at this level of a salon is unacceptable. I've had to wait 30 minutes for them....

06/12/2007 Posted by southcarolinagirl

I'm interning on Boylston Street for the summer, and my boss recommended Mario Russo when I told her I needed a haircut. After reading some of the reviews here, I was nervous about the experience. However, it was WONDERFUL. The people at the front desk were warm and courteous, and the shampoo station was excellent (great scalp massage!). Monika took time to talk to me about my hair and daily routine, and she really listened to what I wanted. She does a great job on styling recommendations - demonstrating better blow-dry techniques, recommending appropriate products (LOVE my new Phyto volumizing spray!), etc. - without being condescending or pushy. I went during my lunch hour and still had plenty of time to eat before returning to the office. I've never been happier with my hair, and I will DEFINITELY go back to Monika for my next haircut!

Pros: relaxing atmosphere, friendly customer service, qualified staff

Cons: cash-only for tipping

12/28/2006 Posted by blond_timecard

The staff is great!!! Monika has a natural flair for highlights,cuts and styles. She takes time with your hair and recommends products that will be beneficial. This was the first time I got highlights that my hair did not frizz. It looks smooth and natural!!! I highly recommend Mario Russo and Monika.

Pros: Parking is Available, very courteous staff