Apollo Grill & Sushi Restaurant
Boston, MA 02111-1907
Phone: (617) 423-3888
04/09/2008 Posted by Ceo08
And that's saying something! I've been coming here for over 4 years, and the service was always bad-- but the last time I went was SO atrocious, I'm never going again. Normally, I would not even take the time to write such a long review, but I think that people should be aware. Here is the full story: My friends and I went after clubbing, which is routine for us. This also happens to be peak time. The waitress took her sweet time to get to our table, and after she took our order she completely disappeared. Another server brought our food-- everything was OK except for the grilled salmon, which was almost totally raw. We asked the server to come over...instead of coming to ask how everything was, she simply showed up with the check 10 minutes later (???) Finally, we told her the salmon was undercooked, and she just walked away. Came back another 10 minutes later and just took the salmon plate (while we had numerous other plates on the table). After waiting another 15 minutes, we flagged down a busboy and explained the situation, and that the salmon should be removed from the bill. He understood, brought us a new check...except the new check had a SERVICE CHARGE (the exact price of the salmon that was taken off, hmm). We finally flagged down another waitress, and when I explained the situation, she said, "oh, we put a service charge on our bill here" I replied, "I've been coming here for years and haven't seen that once"-- she understood she wasn't talking to a newbie, and, FINALLY, brought us a new check. I'm not sure how long this whole ordeal took, but I'll tell you one thing: The food is good overall, but if the staff clearly shows that they don't care about your business, it's not worth going. Congrats Apollo, you lost a long time customer and all her after-hours friends.
Pros: food is good overall
Cons: Horrendous, atrocious service
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