Doesn't Recommend

AndyHs

Joined 2 years ago

Don't even try to call them, you will regret!!!!. I'm sorry about my language, cuz English isn't my mother language. I'm a international student in Boston. I have to speak out the situation to prevent another one facing the same problem. Here is my experience when dealing with this company call master Locksmith, which I searched on google, on the top of list of advertising. I've called them to help to unlock lock of my room on Oct. 24 2011, due to my mistake to lock my door by an accident. In the first, their customer service is a little quite rude during the conversation. and their told me have to wait for 5 mins to receive a call from their staff, but after half hour waiting ; no call received. When their arrived my apartment, the locksmith pretended my lock was hard to open in that time.( I just spent 2 dollars on my room lock) However, after he spent 5mins to open my door. He asked me to pay for $79 night service fee and $179 labor fee, $258 in total cost. $258 for $2 lock. $258. I might break my whole door down and buy a new one. :-( . I knew the usually charge for locksmith is around $90. I've ask several locksmith companies. The price of lock opening is around this range. In the long store'end, yes, I paid the money. because I think I had a false that I make a wrong decision to believe them and forget to asking their price first. But people should to be noticed by this message to consider your choosing which is better for you. Don't fall in the same hole as I did.