Baby gear rental is a great and needed option for the traveling parent, however, please do yourself a favor and stay away from "Baby's A Go." I initially emailed this "company" with a few questions, including a request for a specific model of an infant car seat which they didn't have. That was fine. When I asked how old the car seats were the man running the business, Thomas, assured me that they were all "within a year old," and while he couldn't tell me exactly which model would be available during my trip, he would know in the next few days and get back to me. That conversation never did happened.
When I arrived in Boston and installed the car seat that my brother-in-law had picked up, I recognized it as a Graco Snugride. Knowing the Snugride has gotten good safety reviews I wasn't concerned. However, recognizing that it was an older model, I decided to take a quick look at the manufacturing date stamped on the bottom: May, 2005. It didn't have a specific "expiration date" stamped on it but everything I have read says that they have about a 5 year life. So it had been expired by nearly 2 years!! After I was specifically told that "all of the cars eats are within a year old" I was really upset and immediately called Thomas and left a message.
I called again in the morning after I didn't receive a call back. I spoke with Thomas about the issue regarding the expired car seat. When I told him that I was unable to use the seat because it was unsafe, his response was, "well then, don't use it." I wondered if I heard him wrong so I responded with, "excuse me?" To which he again said, "if it's not safe then just don't use it." There was NEVER an offer to exchange the seat for a different one or even apologize for renting me an expired car seat. He then went on to tell me that "everyone was sick" and no one could come get the seat but that we could drop it off and we wouldn't be charged any money. (our credit card had already been charged, a day before we even picked it up!) Later in the day we corresponded again regarding my concern with returning the car seat because I was afraid he might rent it to another customer who may not be aware of car seat expiration dates. He responded that he felt like car seat expiration dates were a "gimmick" of the manufacturing companies and that the seat had "only been used 3 times..." I guess he thought the fact that it had not been used many times would make up for the fact that it was expired. It didn't. Regardless of his personal feelings regarding the expiration dates, he is running a business renting these and I am appalled that he responded with such a lack of concern for safety! My husband ended up going to the store and buying a cheap, safe car seat for the same price as renting the expired one (with delivery fee) for 8 days!
Bottom line: Poor business practice. Poor customer service. Doesn't care about safety of children. Stay away!
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