Boston >Automotive Sales & Services > Firestone Complete Auto Care Store
972 Commonwealth Ave 984, Boston, MA | Directions 0221542.350476 -71.109621
Mon-Fri 8am-6pm ; Sat 7am-6pm ; Sun 9am-5pm
they "fixed" a tire that another fireston said couldnt be – They said they fixed it. i had already replaced the tire at another firestone on vfw pkwy who told me (LIKE THEY ALWAYS DO) that the tire cant be fixed so i need to buy another one and the warranty again. well i got tired of hearing that so i took it to this one on comm ave. they said they fixed it. when i brought it home, there was a sharp screw sticking out of it that stuck me. they also didnt tell me all the problems thats wrong with my car the way the other one does but how do we know which one is lying or not doing their job fully?
Best shop around! – My car broke down recently and i was in an area of the city i was not familiar with. I had it towed to the closest shop around, being firestone on commonwealth avenue. It was late in the evening and the shop was just about closing and i was greeted with open arms. I told them my situation and that i need to be in another state that night. They stayed late to help "diagnose" the problem with my car and even stayed late to fix it!!!!! I spoke with the manager, who is extremely friendly, caring and professional. Not only was my car running better than it was before but i got where i needed to be that night. I live a bit outside of boston but i will never go anywhere else for the maintenace of my car. This shop is honest, trustworthy and everything is explained thoroughly so you know what is going on!! i truly reccomend this shop to everyone!! Thanks again josh!
Great experience as always – I take my and my wife's car here often for service and tires (and wouldn't even consider anywhere else). Every time I come in I am met with pleasant and helpful employees who answer any questions I have. Even when they are over crowded then find a way to squeeze me in. You will not find this level of service anywhere else in the area (trust me). They have much better prices then my dealer and much better service then all the other places in Boston. If you have any car or tire problems, I highly recommend this Firestone location. Thanks!
Worst repoair shop ever. – Every time I have brought my car here (which I will never do again), I have to bring it back.
1. Had them replace air filter. The broke the screws that hold the housing down and did not replace the. Took it back for repair, and all they did was put the housing back on with out replacing the screws, so it is still flapping around. Need to take it to another shop for repair.
2. Took car in to have tires rotated. Very poor job. Loose lug nuts, terrible balancing.
3. Took car to have shocks replaced and had mechanic argue with me about replacing the boots for them, even though another mechanic I was getting quote from stated "If shocks are being replaced, while you're in their replace the boots, cause if shocks are going or gone, boots probably have taken some beating. Mechanic at Firestone had already taken car apart despite my telling them to hold on, then told me they would have to charge me labor for disassembling/reassembling the shocks, so I "...may as well just get it done here."
4. Labor is way overpriced, as are parts, especially their tires.
Honestly, every Firestone I've taken a car to has seemed sketchy. Seems as though I come out with another problem. Maybe Firestone needs a better business plan than "try breaking something or repair it poorly so they need to come back soon.
Either dishonest, or incompetent, not sure which – I brought my car here because I had two slow leaks in my rear tires. They told me that one of the tires couldn't be fixed and tried to get me to order new tires from them. Their quote for the tires was $239 adn they were $209 at Sullivan Tire.
Similar to the other bad review, they also told me that I needed new brake pads and rotors, but I haven't had a chance to take it to someone else to see if I really do or not.
But I took my car to Sullivan Tire two shops down, the guy took one look at the tire, saw the puncture from a nail and said "no problem, we can patch the hole" and I didn't have to buy any new tires. Saved $500-$1000 on 2 or 4 new tires. I'm not impressed, wouldn't go back here, feel lucky to have gotten out of it with just the $26 I paid them.
TOTAL SCAM – Our friends at Firestone Boston tried to scam me - very disappointing and infuriating. I took my car in for a standard oil change and was pleased to hear they looked at my brakes as a courtesy. I was told that my rotors, brake pads needed to be replaced & the calipers cleaned and adjusted - $450 estimate for all of this, at only 30,000 miles. I was suspicious, so took to another place for a second evaluation - rotors and pads just needed a quick clean-up - $80. Will never go back, recommend at least a second opinion if they do something similar to you.
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