Pump'n' Jump

Doesn't Recommend

moreira 0.

Joined 1 year ago

Pump and Jump Horror. I went there with yesterday may 8th. I was horrified how dirty it was. Dust the size of footballs all around the mats and activity centers. makes me wonder if they actually clean and sanitize. I left within 45 mnutes from my son coughing constantly. If you have allergies you will be sorry for entering this place.

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Heather S.

Joined 1 year ago

Fun place...great time!. I don't usually bother to write reviews online, but I went on here after having my party at Pump 'n' Jump and felt compelled to combat some of these ridiculously bad reviews. I was originally going to have my party at our house for my 10 year old and 20 of his friends. 3 days before the party our basement flooded and there was no way I could fit all those kids in my house! I called the manager, Louise, at Pump 'n' Jump totally frantic! She was awesome and told me it was no problem to do my party in 3 days on a busy Saturday. I left all the details to her as I was crazy getting my house cleaned up. I told her my son loved Angry Birds, and she got me the themed paper products, goodie bags and even an Angry Birds cake on 3 days notice! It was incredible! The party and all these extras were cheaper than it was going to cost me to do the party with food at my house. When I had my party the party coordinator was awesome! She did everything and I literally just had to show up! The kids all had a blast and 3 of the parents are now booking their parties here. I just wanted to say THANK YOU to Pump 'n' Jump for preventing me from having a nervous breakdown and giving my son an awesome party!! :)

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Mia M.

Joined 1 year ago

Best Party Ever!!!. We had our 6 year old's party at Pump 'n' Jump last weekend. The whole experience was amazing. Our party coordinator was a doll! She took care of everything. My party was pretty big..18 kids ranging from 3 yrs old to 11 yrs old and they had the time of their life jumping on the jumpies and playing games in the gameroom. When it was time for pizza and cake..I didn't have to do a thing! This was our first party out of the house and I'd DEFINITELY come here again. My other 2 kids are already asking to have their parties at Pump 'n' Jump. It was well worth the money and I didn't have to clean my house! lol

Doesn't Recommend

Donna H.

Joined 1 year ago

I WILL NEVER GO AGAIN. We attended a birthday party at PnJ recently and it was disappointing. I am glad we experienced it because I now know to never take my child there again. It was so dirty! I am shocked to read the reviews saying it was clean. I wouldn't want to visit those people's homes if they think this place is clean!! Even other adults were commenting how disgusting all the kids' socks were... and in the corner of the "under 6" section were tumbleweeds of dirt and dust cluttering a large section of floor. The bouncy houses had dirt on the outside of them so I can only imagine how dirty the inside of these things must be, YUCK! They should not allow adults to keep their shoes on while they are walking all over the play areas. Let's use some common sense folks.

My 2 year split her lip wide open tripping on the lip of a randomly placed mat on the HARDWOOD floor. If you aren't going to cover the floor, what is the point? She was in the middle of the room and went head first on to the hardwood. Her lip bled profusely for quite a while and no one even noticed, so the comment made by another customer that he saw dried blood in the playarea is not hard to believe.

The price of hosting the party is exorbinate and well above most competitors in the area. Not only is the basic package more expensive than most but they nickel and dime you for every extra. $270 is one NO FRILLS party. For that price, you'd think they'd throw in A FORK, but I had to rip apart my toddler's pizza with my bare hands because I was told they only have spoons.

I also found it bad form to post some very negative "party rules" on huge posters in each party room. "No outside this... no outside that..." I am sure their literature goes over this stuff and it is just terrible marketing to post this in huge letters for all your guests to see. Talk about a buzzkill.

I am appalled reading some of the testimonials here, but not at all surprised. In my brief interactions with the staff I did not find them helpful or even particularly pleasant.

We have visited many of these type of places and this is by far, THE WORST.

Doesn't Recommend

Christina B.

Joined 1 year ago

Go to Monkey Joe's. This place was ok..... my son and nephews enjoyed the jumpers, but the "game room" please.. half the games were out of order or ate your tokens.... And when I approached management about the extra $10 that we put on the card but it did not register... the answer was "I don't know what to tell you", "I saw you using a card" and I responded "Yes, the card my brother got for my nephews, because we had to wait 45mins for management to get there to find out what to do with my "unusable card". The Manager then proceeded to ask me for a receipt, which we did not get and was not offered when we "recharged" the card the previous day. So his response was I don't know what I can do for you.... He basically called me a liar, over $10 at which I told him he can have $10.... cause he lost my business and my family's too.... Go to Monkey Joe's

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Jason T.

Joined 1 year ago

Load em up on sugar and let 'em loose!. I encountered a place like this out in the Midwest where went with my GF's 4 yo daughter. When they moved here I always wanted to find an indoor activity area where the little one could run around and burn some energy and make some quick friends. Tried PnJ for the first time last week. It was a lot larger than I expected. The daughter, now nearing 6, had a blast. We went on a weeknight so it was quite dead so there were not many other kids to befriend but she still had loads of fun. I like the area off to the side that is for kids 6 and under. Nice to know she has a place to go without being trampled by rowdier kids. I will say that even being fairly empty, the one male staff member made sure that the couple 10-11 yo boys were not doing things they weren't supposed to (aka jumping over exterior inflatable walls and standing on top of attractions they weren't supposed to). My GF and I spoke in length with some other staff about a birthday there, they were very informative. The b-day areas are nice, fairly large and off to the side and surrounded on three sides by full walls.

The one complaint I do have is I found a good amount of their video games were out of order. Many were shooting games and since the 5 yo would not be playing those, I did not concern myself too much. But out of the 30-40 games there, I would say 6-10 were out of order. Not a good ratio in my opinion.

I cannot give any info in how crazy this place could get on the weekend yet, but I shall update the review after I go again.

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lynette1981

Joined 2 years ago

Love it. My husband and I have been to Pump N Jump atleast a dozen times and we love it! Ours kids always have a great time and would stay all day if we let them. Though the place can be very busy at times the staff has always been very friendly and helpful to us. The place is also very clean which from a parents point of view is a huge deal. We are hoping to have our daughters party there in a few months. To the staff and owners of this buisness i give you two thumbs up! Keep up the great work! We will be back soon im sure.

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BSV2

Joined 2 years ago

Great Place. I have been to Pump N Jump with my kids several times over the last year. The staff has always been courteous and have given nothing but the upmost service to us and our family. I have read some of the reviews on here and obviously they are misleading as I see this place full of satisfied customers all of the time. My family and friends have already had parties and have done nothing but rave about this place. Other then getting pretty busy at times, we have always enjoyed Pump N Jump, and will be booking my seven year olds birthday party there the next month. They have so much more to offer. More then most of the other indoor play attraction businesses, therefore creating an excellant value. It is worth every penny!! It's a shame that a few disgruntled people express their unjustly views on places such as this one. IT IS A GREAT PLACE FOR KIDS!!!

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mamax3

Joined 2 years ago

Will be back!. I felt compelled to sign up and leave a review of Pump N Jump after reading all the negative reviews I saw on here.

Now I haven't hosted a birthday party here so I can't speak for that, but I have been here twice now with my very small children (ages 2 and 3) and have nothing but fabulous things to say!

I initially came on here to look for reviews before venturing out to this place and decided against taking my kids here because a couple of people said the place was dirty and the jumpers were filthy, but after thinking about it for a few weeks I decided to try it out. I decided to attempt it on a weekday when the mall opened figuring it was probably the quietest then and since they had just opened it would be spotless. I was right. We had the place to ourselves and the place was immaculate. We enjoyed the area for young jumpers under the age of 6, but my 3 (almost 4) year old wanted to go on the big ones so we ventured over to that side as well.

I visited the website before I went and was well aware of the sock rule. If people think it is that big of a deal to buy socks from PnJ then venture out into the MALL and go to Target and buy a pair of socks for $0.99. Seriously, how can you have too many socks? They seem to always go missing in my house....

The person who left a bad review because their kid "didn't like it" and they had already paid and wanted a refund? If your kid didn't like Disney World do you think they would refund your admission price? Nope.

I can't speak for this place on a rainy Saturday afternoon at 3 PM, but I am sure like any other indoor play place this place can get kind of crazy on the weekend which is why we went on a weekday at open. I realize once the school year starts many don't have this option, but when you let 100 kids loose in a place like this, the place is bound to get a bit messy on a Saturday afternoon.

I would highly recommend PnJ to my friends and have. I will also be hosting my very first birthday party here this coming March and will update my review after hosting the party.

Doesn't Recommend

DebWG

Joined 2 years ago

WOST PLACE EVER- Don't Go, RUDE staff!. We just moved to town and the boys had been begging me to go here. We went to the counter, signed a contract and paid our $20.00. After 5 minutes the woman came over and said we needed to buy socks. I guess i should have thought of socks, but they have been in many bouncy places without them so I never thought of them. The lady was so rude and the kids did not even like it there and so when the staff told me I HAD to buy socks from them I was just turned off from the whole place. Before they took my money they should have told me this otherwise I would have come back another time since I did not feel as though we needed any more socks since we have a ton at home. The RUDE manager told me that their is a sign that says 'We Sell Socks' which to me I did not even see the sign. When you have a 6 & 7 year old in tow and a hundred other kids running g around you re not that focused on some hand written sign. The mgr was adamant about to giving us our money back, but luckily I have contacted my credit card company and am disputing this charge. The staff was rude and the place was filthy and I would not pay $1.00 to go near this place. DON'T waste your money- listen to all the other reviewers and spend your money elsewhere where the business appreciates your patronage. Terrible experience.