Boston >Food & Dining > King Dragon Chinese Restaurant
964 Saratoga St, Boston, MA | Directions 0212842.387164 -71.008594
Neighborhoods: East Boston, Harbor View / Orient Heights
POOR CUSTOMER SERVICE – A staple of my roommates and I, until last night that is. So we usually get delivery and its quite quick since we live right up the street on the Height. As usual our order was delivered quickly and friendly by the usual delivery man. But once I opened the bag I realized something was wrong, I had asked for their Crispy Chic w/salt & pepper (which is delicious) but from having it so many times I saw that the usual container it comes in wasn't there. After checking everything else out I realized they had sent me those pork strips (that suck no matter where you get them) instead of the boneless spareribs that I love so much. So I live less then a half mile away I figured thats fine I'll just run down and get the items exchanged no problem, right?
Thats when everything goes down hill for this place, I wasn't upset but I had hot food back at my place getting cold, so when the gentleman behind the counter(either the owner or manager or both) started fighting with me and telling me that this was what I ordered (even though I didn't place the order with him on the phone at all) I stared to get, uhmm direct with him. I explained that I ordered these items with the lady on the phone and due to her heavy accent I was very specific with what I wanted and when she read the order back to me on the phone I corrected her twice and specified again exactly what I wanted.
Now I'm a server so I know the last thing anyone wants is a customer with an attitude on a busy Friday night, so don't think for a minute that I was rude or even showing any of the displeasure that I was having at having to go out in the freezing cold in my slippers to do all this. Without any acknowledgment that they had made an error in my order the gentleman told me the food would be out soon. 15 minutes later the lady who took my order on the phone originally, came out with my new order. OK so all good except when I got home to enjoy my food I found the smallest to go box I have ever seen in my life with an even smaller order of spareribs inside it(the original order was for a Lg and the pork strip they sent us was a Lg also what I was charged for BTW) Needless to say my roommate and I are ripping up our menus to this place and we'll wait the extra 5 or 10 minutes it take for the next closest place from us to get here with our food for now on.
(not kidding about the to go box check out the pics)
EXCELLENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! – $35 for 3 adults and 1 child. Best chinese in the area. This place has new management, very pleasant. The porportions of food were wicked huge! We ate the left overs and got stuffed again the next night. I will only eat chinese here after this experience. EXCELLENT!!!!!!!!! They may have their liquor license by now. Call.
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