06/17/09

Not a Great Communicator

by jason4444l

We had a very sick kittie and was very frustrated with interactions with Dr. Kennedy and the hospital overall. Examples: a few minutes into a conversation about our cat's conditions, Dr. Kennedy realized he had a different cat's file in front of him; medicines we were told were waiting for us weren't prepared and ready for us on arrival; and critical days were lost getting the right medication for our cat while we played phone tag.

• Pros: Seems conscientious and well-intentioned
• Cons: Poor communication; Not a great diagnostician