Newton >Cosmetics > Grettacole Inc
300 Boylston St, Chestnut Hill, MA | Directions 0246742.321932 -71.170215
Fantastic Facial – I had a gift card to Grettacole and decided to use it for a facial. Today was my appointment and it was thoroughly enjoyable. Rikki was my esthetician! The relaxing scalp massage and hand massage was divine! I was completely relaxed during the entire facial. My skin feels and looks fantastic. I will definately be going back! The women at the front desk were very friendly which helped to make the whole experience even more enjoyable!!!!
BAD experience at Grettacole, but got a great apology! – Yesterday I made an appointment for a manicure and pedicure at Grettacole's Atrium location at 11;45 (my first time there, expecting a high-end experience). It was a super-busy day for me, so I asked specifically about how long the appointment would take and if drying time was included. I rushed to get there at 11:45 only to be told that the person who would do the work was on her way back from an on-site and wouldn't be there for at least 15 minutes (she was "coming from Boston" so that sounded like an optimistic estimate). When I said that the delay was a problem, I was told that's the way they schedule, a 1.5 hour window to allow for that kind of thing. That delay meant the rest of my day would be messed up and I said I couldn't stay. I barely got an apology.
I swore that with customer service like that I'd never try them again and I wrote the first version of this review, with a 1-star rating.
Well, this morning I got a call from the manager, who apologized sincerely and has offered me the same services at no cost to make up for the inconvenience and poor customer service. While I'm not sure how soon I will be able to take her up on it, I really appreciate the offer and plan to go back as soon as I can. Thus, the 3-star rating I just gave them. (I'll report back after my visit.)
BEST MASSGE EVER! – I went to GrettaCole at the Atrium for Spa Week and was excpecting a mediocor massage since for Spa Week it'sonly 50 min. Boy was I wrong! It was littaraly the BEST massage ever had! I've been back 4 times already for the full 60min massage and it was GREAT! Niki made me feel ssooo comfortable and welcomed, she listened to my needs/wants and took the time to explain to me what areas effect other areas. I was looking for her to just fix my back but after she explained that other areas of the body affect the back I walkedout of the spa feeling like a whole new person and I felt that way for a week! she even asked if i had a few more minutes to spare and whent beyond the 60mins, adding some other therapist into it, ones that werent even on the menue! she is fabulous and she letme know things that i can do at home to keepmy body in check. i've had many many massages in my life and she is defiantly the best ive ever had. I truelly wont go to anybody else anymore. her head and neck massage are luxurius and hand and foot massage is just divine. you can really tell she loves what she does and not just educate use but goes to classes to keep learning (she told me does!). you'recrazy if you dont go see here! price minght be high but with all the exrtas she adds, its more then worth it....and better then going to the doctor!!! its very relaxing and for a tiny girl she is very firm in pressure!! GO SEE HERE!!!!
Best place to be – I think the girl that works part time at the front desk at the Chestnut Hill one is hot. I think her name is Rachel. I'll defiantly be in again.
Always a perfect experience – Ive been going to Grettacole since there was only one. Out of all of them, the Atrium is my favorite. The parking is easy and free and the mall has what I need. Ive seen almost every stylist for one thing or another and they all are wonderful. Ive been seeing Crystal consistantly and she's attentive, listens and understands just what to do when you want to go from blonde to brown!! I always look great. I see Rikki for all my waxing needs and after many brow waxes she convinced me to get a brazilain bikini wax, which she told me was her specialty. In 10 minutes I was in and out, perfectly waxed and I barely felt it!!! Ive sent quite a few friends in to see her and we all agree on how awesome she is. The staff will always so nice and do what they can to get me in,since with three kids I tend to call at the last minute.. The overall inside of place is in desperate need of an update and because of that to some maybe a bit too pricey, but its worth it if you want perfection.
Terrible Experience – Horrible, Horrible experience. I have had my hair done at the priciest and least presumptuous of salons and this was BY FAR THE WORST. The hair dresser was RUDE and made me style and dry MY OWN HAIR. I then was forced to pay FULL PRICE, What a joke! I think her name was Jen...so, be advised!
I agree - a total joke – I went here for a color correction and cut. The color absolutely ruined my hair, and was terribly overpriced. Three hundred dollars to damage my hair so completely that the only remedy was to grow it out! The haircut was absolutely the worst I have ever had in my entire life. The hairsylist was totally arrogant and wouldn't listen to anything I wanted - he had the attitude that he knew best. When I went to work the next day, everyone was laughing at me, saying it was the worst hair cut they had ever seen! Over priced, horrible attitude, and, most importantly, terrible work.
Editorial Review – New York-style one-stop, head-to-toe beauty with New England attitude.
Best of Boston? Really? – This place is a joke. I wouldn't recommend it to anyone. The service is horrible, I got an average haircut, and I paid double what I usually do. Don't believe the hype, this place is a joke.
grettacole is a 10 – extremely friendly staff, and the best hair cut and color i ever got! i walked out of there a new person! thank you, grettacole!!
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