Eastern Bank

Doesn't Recommend

hubcub

Joined 5 years ago

No not seamless, more like unseemly.. I'm in Banking Hell because of this merger and nobody from Eastern Online Bill Pay seems at all sympathetic.

Basically, I could not see or change scheduled Wainwright online payments after the transition and my payees weren't there either, despite the fact we were told this would be the case.

The logical assumption was that things did not carry over. Rather than mess with my due dates (or my good credit) we took several hours to reprogram our payees and reschedule all of our bills.

Now everything's been paid twice and our checking account is drained. Eastern said they couldn't do anything to help because they are electronic payments and we should contact all the payees to see if they'll return the funds. Sure, credit card companies are known for their flexibility. Get real.

The online banking rep actually suggested it was my fault because we were told our payments would go out in the merger communications. We were told a lot of things that didn't happen as planned. And how am I supposed to verify what I cannot see? Doesn't that defeat the purpose of online banking a bit?

I'd love to know what happens with my mid-month transactions, but since no one will call me back, I guess I don't get to know. This is no way to treat a customer. I've been so angry all day that I'm shaking.

They are not off to a good start with me.

Doesn't Recommend

Backbay

Joined 3 years ago

Not a seamless merger. Wainwright Bank and Trust had a great reputation as a community bank; however, it has now merged with Eastern Bank. The merger was less than seamless with multiple problems merging their online banking systems. Carryovers from Wainwright lost payors, created confusion on transitional payments, failed to carry over activity for half of the month, bill payer could not be accessed on Explorer. The tech department needs lots of work - so beware. I'll give it a month to straighten out; however, will shop at competing banks,especially those open 24/7.