VCA Roberts Animal Hospital

10/17/09

Worthless, expensive

by Chuckb2 at Citysearch

I have a constipated dog and took him to the VCA. 2 days and $2100 later I still have a very sick and very constipated dog. They didn’t do ANYTHING except run a bunch of tests, hold him for two days, increase charges, and administer TWO Enemas a day. The things they were charging for were ridiculous! $85 dollars to administer shots. Not counting the price of the medication that was being given. $40 for an IV dispenser rental. That’s right; they charged me a daily rental fee on the bag holder for my dogs IV. Unacceptable.

This was one of the worst experiences of my pet owning life. I feel used and fully taken advantage of. I will forever and always recommend against the VCA to everyone I meet from here on out. Greed in your moment of weakness is their business plan.

• Pros: NONE!!!
• Cons: Worthless, expensive

09/01/09

Our cat almost died because of their incompetency

by sammurphy at Citysearch

Our cat ate a poisonous plant and I rushed him immediately to a VCA in Hanover. Instead of flushing out his kidney and putting him on IV, they ran bloodwork and did an ultra-sound! They told my husband and I that he was anemic and they were worried he had LEUKEMIA! They released him and he kept failing. Six days later we rushed him to the South Shore VCA when he stopped eating and they force fed him. They ran even more tests and told us it might be Pancreatitis). He wasn't recovering so we brought him home to do the feedings ourselves. He wasn't responding so I told my husband that unless a miracle happened we'd have to put him down. We made the appointment for doing this. They took out the feeding tube and brought him to us. He was perky and alert. The doctor still thought we wanted to put him down! We brought him home and hand fed him. Two days later - we had out cat back! The only call from one of the 29 year old vets was to chastise us on giving Buddha a lick of pizza crust (his favorite). They almost destroyed our cat and they're reprimanding me?! (I already mentioned to the doctor before bringing him home was that he liked pizza crusts!!)

DON'T bring your animal to either the Hanover VCA or the Weymouth VCA... they run unnecessary tests and fleece you for thousands of dollars. They're rude, they don't call back within reasonable times (like 8 hours after you call!) I hate this place. It's scary there's no other emergency service around the south shore. The VCA is a corporate machine that uses 20 something "doctors" to just pick your pockets. HORRIBLE!! Our poor cat, and us, suffered so badly and he's having nightmares for the first time in his 6 short years!!

(I wish I could give them "negative stars"!)

• Pros: None!!
• Cons: Inexperienced, arrogant and charge A LOT of money!!