What People Are Saying About Tanning Etc
The Editor
Contributor
Citysearch
A variety of conventional and VHR tanning beds, plus the Mystic Tan spray tanning booth. Salon also sells lotions.
07/31/09
poor customer service
by beantown617 at Citysearch
the girl brittney that has worked there for quite some time now needs to get a new job. she is always extremely rude and quite snobbish and not only towards me. one time i wanted to go tanning at 8:30 (they close at 9) and she sighed and rolled her eyes. the last time i checked the tanning salon closed at 9. and on top of that she had her boyfriend lounging around waiting for her to get out. since when do boyfriends wait around at a work place? unprofessional. whether it is answering the phone or welcoming. you can tell she does not want to be there. when you walk into a business you want to be welcomed with a big smile and a bright attitude. this girl does the exact opposite. she looks miserable. i hope she is looking for other jobs on the market because it is plain to see that she is not happy and easily turning away their business. she needs a lesson in providing customer service.
- Pros: location
- Cons: customer service, management, etc.
05/16/09
Getting worse every year...
by disapponted at Citysearch
I have been an on and off customer of this place. The sungate beds are awesome but don't try the regular ones. It's clean in overall. But that's about it. Very poor managing overall...Last summer, there were big huge mosquiotos in their rooms, and imagine you are covered with nice smelly sticky suncreams in a sun bed. Oh the mosquiotos loved it. So I stopped going for a while, but bought a package and had some more money left in the package. They couldn't reimburse, but said that I can use it anytime within a year... It's been about 8 months, I called them up to use them, and they said my name was not in the system...That's it..Nothing more, not even, "Sorry, is there anything I can help you to get you back started again, let me talk to my manager?" Not even a thing...I had to ask for the new pricing and the packages, but that was it, too...Not even, "come over, let's get you started again.." I'm a customer that already had problems twice and I'm still asking for their prices, (only because their location is so convinient), but even then they couldn't put an effort to be welcoming... Very poor service, very poor managing...To be fair, they were good a couple of years ago, but last summer and obviously this summer, they should close down the place...
- Pros: Location, right on kenmore
- Cons: Very poor managing overall
01/15/09
Waste of time
by xolinze at Citysearch
beds didn't even get me tan i got a good price with student cupons but that's it. I got a lotion on sale thats the pro.. n towels.. besides that sketchy.
- Pros: towels, lotion sales, student cupons
- Cons: out dated equipment, sketchy atmosphere, you won't tan!!!
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