07/01/09

Terrible Service, worth the extra $ to shop elsewhere

by DaveO

My wife and I ordered a crib here 11 weeks ago. My in-laws live nearby and they called the store a few weeks back to see where it was, since the date when we'd been expecting delivery had passed (we'd been told it would take 6-8 weeks). The gentleman told us that the delivery was running late, that the crib should be delivered in about two weeks and that we should be all set. Now that those two weeks have also passed, my in-laws went to the store in person today and they were told that the manager who'd been working with us wasn't there and that he'd be back in the afternoon.

When my in-laws got home, they had a voicemail from that manager saying that the manufacturer no longer makes the crib we'd ordered, and that we'd either have to take the floor model at a slight discount or start all over again selecting a new crib. Since my wife's due date is now less than six weeks away, it would be literally impossible for us to select a new crib and to have it delivered in time for the baby's arrival. Not to mention, in the eleven weeks since we ordered the crib, we've bought & assembled quite a bit of furniture that matches it. Our baby's entire bedroom is planned entirely around this crib. My main questions are: (1) if the manufacturer no longer makes this particular crib, why weren't we told about this much, much earlier, (2) if my in-laws hadn't gone to the store today to inquire again as to the whereabouts of the crib we'd ordered eleven weeks ago, when (if ever) would the manager have notified us that the crib is no longer being made and (3) if we do decide to take the floor model, shouldn't we be given a significant discount for taking a floor model (which they don't need anymore) and for the MAJOR inconvenience? I had high hopes for this place over the chain stores, but this has left a really bad taste in my mouth.

• Pros: Descent Selection
• Cons: Service, management doesn't take responsibility for actions