Tom O'brien Hyundai

Doesn't Recommend

JC Joseph

Joined 2 years ago

Dishonest service is no way to win customers.. My wife took her 2010 Elantra to Prime Hyundai South to have a defective valve stem & sensor replaced. It had already been accurately diagnosed by Sears Automotive.

She was charged $119.31 for the valve stem and sensor and an astonishing $99.00 in labor.

I called the service manager to inquire. His response was "that's what the Chilton's manual says the job should pay".

I told him that we both know that it didn't take an hour to remove a tire and change a valve stem. He said - and I quote him directly, "It doesn't matter how little labor time was used. The book says we can charge an hour, so we do".

I was shocked that he actually admitted to charging more labor than the job required, but I guess that just highlights the galactic arrogance there.

I responded that it is not only grossly unfair to charge for labor time not used, it is also a clear violation of the Consumer Protection Act (MGL Chapter 93A).

I have to say that the service manager remained polite while he was picking our pockets. I suppose that's about the best thing I can say.

As for Tom O'Brien Hyundai aka Prime Hyundai South, I don't know how ripping a customer off for excess labor charges helps your reputation. Fraud doesn't seem like a great way to build customer loyalty.

Don't expect to see us back. EVER.

Doesn't Recommend

jb040340

Joined 2 years ago

Awful, 7 Years of Loyalty down the drain. I was a customer (key word "was") a Tom O'Brien Hyundai customer for 7+ years. I spent thousands of dollars for service there, when someone picked up the phone there, I knew them by their voice before they even said their name

Recommends

stoli

Joined 2 years ago

Best Service Center in Quincy, MASS. I love Tom O'Brien Hyundais Service Center.

It very convient to get to on the corner of 3A and Southern Artery.

The service guys Phil, Jimmy and Mike are wonderful always polite and very informative. Their prices are great. I wouldnt go anywhere else.

Recommends

megs11237

Joined 5 years ago

No Sleazy Sales Tactics. I noticed the above review and realized their was no recent reviews and since I just bought a used Mercedes(they sell used cars and new Hyundai) I thought I would share. I really feel like I had a good experience.

I bought my car about 2 weeks ago(10/2010) before going on vacation. Everything was done in one day from the plates to paperwork. My salesman Dave M. was pressure free and nice and the car is exactly what I wanted which is problem free.

I have had some really bad luck in the past with car buying- (bought a new ford that died on major roadway within 1st month and buying used car from a dealer in medford that was a lemon aid that didn't even pass inspection)- and was happy that I got a car that runs amazingly despite it being used. I hate going into a car dealership and getting that slimy feeling some car salesman can give you and was extremely pleased with Dave's approach. I felt like he was honest and straightforward. Overall I would recommend them and I would suggest you ask for Dave M.

Recommends

beccadiaz

Joined 4 years ago

Very happy. I was shopping a few different dealers in the area. The price they gave me on the phone was the same when I came in. Mark was very helpfull. I enjoyed meeting Elizabeth and Mr. O'Brien and appreciated that they took their time to sit with me. And I love my new Elantra!

Doesn't Recommend

ReneeNic01

Joined 5 years ago

Hard working people beware. Tom O'Brien Satff in Quincy Ma has the worst customer service ever. From their sales people, to their Finance manager "Jim Hay" to their suuposive GM Elizabeth O'Brien.

This place should be under investigation for scamming good, hardworking people.