06/17/09

Do not pass go...

by WilliamBB

Salesman was sarcastic and flip and apparently did not want to sell a car or make any money. They apparently have enough business and do not need new customers.

More specifically, the salesman was completely unfamiliar with his inventory and his product knowledge appeared to be extremely limited. He demonstrated that he was uninterested in learning or seeking answers to questions asked.

Would not even consider purchasing a vehicle there again and feel that there are many others that would like to take my money and be more than willing to "sell" me a car.

• Cons: Worst sales team ever!

05/15/09

Excellent Service!

by Irina1505

Frank Bonanno went above and beyond to make sure that we were well taken care of. Our entire experience from the first meeting to the final car handoff has been great. Everything was done perfectly, on time and exactly as we discussed. Their prices are very competitive (I shopped around a lot), and they are no-haggle prices, which is actually nice - takes the stress out of the buying process. I highly recommend this place!

• Pros: Low prices, attentive staff, timely delivery

12/31/08

2005 Cadillac SRX purchase

by joeron

I don't normally write of good experiences simply due to the fact I expect good experiences everywhere I go no matter what it is I'm doing. However, During a recent vehicle shopping expedition I came across a website that caught my attention for Richards Motorcars. I was originally looking for a SAAB and found what I was looking for. The vehicle I found appeared to be the cleanest looking and had the most detailed pictures also the lowest mileage of all the SAAB vehicles I was looking at as well as the best price! I went to the link to view Dealer's website and came upon Richards Motorcars. I started looking at the inventory and noticed that all the vehicles listed appeared to be well above average condition, great prices, had very low mileage and in most cases, still under the factory warranty? uncommon to me being in the automobile business for the past 22 years. After looking at all the higher end inventory at Richards, I started to think that whoever was running that operation obviously cared about what they were selling and the prices showed me that they wanted to move vehicles and were in the business for the long haul. I called and was greeted by Jim Iannuzzi (The General Manager) who was very helpful, accommodating and patient. I asked Jim about several different vehicles and he gave me all the answers I was looking for, car faxes, warranties, conditions, prices, etc. Long story short? The wife's happy! Great operation, great vehicles, great people to deal with (you need patience to deal with me), great interest rate and an overall great experience! Thanks, Joe.