Duane Smith & Associates
Cambridge, MA 02141
Phone: (617) 494-4724
User Reviews for Duane Smith & Associates
08/09/2008 Posted by 617440
I could not agree more with the lady that gave a previous negative review of this "doctor" He does not care about giving you a decent service but about you getting lost after you have paid. His "kind manners" are for the first visit, then he becomes very impolite and rude - - just as he was described above. It was hard for me to believe I was interacting with the same person when I had to see him for a second time for mis-fitted glasses. There are many doctors out there that know more about glasses and are sincerely kind. I do not recommend this guy at all!!! Zero stars would be the appropriate rating.
05/19/2008 Posted by bonita1231
I am very pleased with the office, specially, the Dr. Duane's wonderful etiquete and personality. I've been a patient for about two years and never had much trouble until last fall started experiencing difficulty with my contacts. Dr. Duane had a follow up consultation with me free of charge and prescribed another type of contacts. Unfortunately, those were being discontinuted by the manufacturer and I had to come in for another prescription. He gave me a trial pair for the new prescription (because it was a different manufacturer than the previous one), but that pair broke as I tried to put it them on. They ordered another pair for me (I have astigmatism and my prescription is so high that offices never carry it on their inventory and have to special order it) and finally, I was able to try them for two weeks. I have to say that during all this ordeal, the Dr. and the staff kept a corteous and very nice demeanor. The Dr. even asked me how my job was going when I came in and mentioned I had broke his record for precriptions in one year to a single patient!. Although, these contacts are far more expensive than the ones I was using before, I trust the Dr. when he says they are the best for me (he uses the same brand) and am happy to finally have some spare contacts. The only thing I think they need to improve is on the phone maintenance, very rarely I'll call and someone actually picks up the phone, I seem to always get a voice mail! Thankfully, they always call me back, but not without some game of phonetagging first. Despite that observation, I recommend the office and above all Dr. Duane.
Pros: Late hours, inexpensive garage parking, good location, friendly staff
Cons: Phone always goes to voicemail
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