“highly, highly recommend Salon Luna, it is a fantasic salon that could easily be super expensive and have egomaniacal stylists, but luckily its atmosphere is the exact opposite of that.”
“First of all, everyone--from the receptionist to the stylists to the owner--is SO nice; there is not an ounce of snobbery in this place.”
“This is after all a great inconvenience to the customer to have to come back for a correction.”
“Staff and stylists are friendly, certainly not pretentious.”
“The cut prices are very reasonable, although they just raised their highlight prices but it is still definitely cheaper than a lot of fancy-schmancy places around town who do just an okay job.”
i gave this place two tries, which is A LOT for me. i wanted it to work out. the location is great for me...
called and asked for a senior stylist who's great with short cuts. ended up with mari.
at first, i thought the cut was pretty good. then i noticed i was having trouble styling it. took a better look and realized it was really uneven... with short hair, 0.5 inch or more difference from side to side matters! so, i went back and had her fix it. something about the way she 'fixed' the rest of the cut left it feeling a lot less good than it did the first day. but, at least it was 'correct'.
made a second appointment for a single process color and a cut. i'd tried an at-home coloring <gasp!> the week before and was stuck in brassy land. so, i decided to go blonde, made an appointment to do just that.
mari decided to do a partial foil and a demi-permanent base to restore my dark blonde/light brown hair. i really didn't want that, but she didn't seem to be asking. i may seem like a dumb ass with the at-home attempt, but i have been coloring my hair for over 20 years, and i do have an idea of what's going to work in the salon.
to make a long, whiny story short, i paid $250 to have another choppy/uneven cut and the same dark/brassy color that i walked in with.
pissed. and poor.
what the heck????. really really AWFUL experience....had my hair cut by a perfectly sweet girl who seemed to put it a lot of care and effort into a haircut that looked, when finished, like i had pulled it into a ponytail and hacked it straight across. seriously, my friends though that i had spontaneously just hacked it all off myself. i left with it wet and couldn't tell the full measure of how bad it was till it was dry, so i called back and said i was unhappy with it. the girl who cut it for me was a total sweetheart and offered to redo it and get this...THE OWNER WOULD NOT LET HER. can you believe that? do not get your hair cut here.
HORRIFYINGLY BAD HAIRCUT.
Not everybody knows how to cut curly hair. IF YOU DON'T KNOW HOW, DON'T PRETEND YOU DO TO KEEP MY BUSINESS, DON'T DO IT!!!!! my stylist put a great amount of time and effort and care into a hair cut that looks essentially as if somebody chopped my hair straight across a few inches below the shoulders, giving me the embodiment of the bad stereotype of curly hair cut in a TRIANGLE. Straight lines out and across. All this while assuring me that she was taking only a few inches off (she took 6, 8 with shrinkage) and taking great care and using techniques to avoid the triangle effect. I am not a demanding client. I was trying to help her out with her trial cut and said "use your artistic license with the layers and angles, just please do not cut more than 3 inches and PLEASE DO NOT GIVE ME TRIANGLE HEAD which is EXACTLY WHAT SHE DID.
DO NOT GO TO THIS SALON.
shockingly bad haircut. I went to Salon Luna to the "short haircut" guy because I wanted to have my long hair cut very short. The cut I got did not suit me at all, and was not what we had talked about. I tried styling it different ways, but eventually went back to have it fixed. It looked a little better, but the cut is noticeably uneven. I didn't feel that the stylist was really focussing on what he was doing. I would like to find a hairdresser who treats this job as an art and who is confident in his or her ablilities.
High Prices with Sometimes Sloppy Cuts - Proceed with Caution!.
I frequented this salon once a month for about a year and one of the top stylists in the salon was cutting my hair. Some cuts were fantastic, others not and some needed correction. The management does not make it convenient for you to get back in for a correction and the prices were steadily rising until I was paying $60 + for a cut. I also discovered that they don?t charge all customers the same price even if seeing the same stylist. For the price charged the cuts should be great and management should hustle to get you in at a time convenient for you when a correction is needed. This is after all a great inconvenience to the customer to have to come back for a correction. Once your hair is cut and styled it is hard to understand that you need a correction until you get home and wash it out. My last cut was one where an entire hunk of hair in the back simply hadn?t been cut. Thumbs down on this salon.
Love Salon Luna!. Everyone is very nice and accommodating. Tony, the owner, is also a stylist who does a wonderful job. He really listens to what you want and is great. You can tell that the people who work here are really happy -- everyone is always smiling or laughing. The place is nice looking and the stylists/colorists are professionals yet there is a great, easygoing vibe. As other reviewers have said, there is no attitude or ego. They are also so sweet at the front desk. Everyone wants to make sure you have beautiful hair and are happy with your results. So glad to have Salon Luna in my neighborhood!
Fantastic--I actually look forward to my appointments. I've been going to Salon Luna for almost a year now, and I'm so glad I gave it that first try. First of all, everyone--from the receptionist to the stylists to the owner--is SO nice; there is not an ounce of snobbery in this place. It's also so cute, it has a great view of Porter Square and the rooms are painted different bright colors, it makes you feel like you're somewhere warm even in the dead of winter. The first time I went the salon owner, Tony, cut my hair and did a great job, I loved it. He also knew it was my first time there and made such a point of saying that if I'm ever not happy with a cut just to call in and they'd fix it free of charge. He also not only said it was alright, but actually encouraged me to try a few stylists if I wanted, something that I think can be really uncomfortable at a salon because you know you'll see a stylist you switched from and you don't want to be in that situation. Tony said that people do that all the time, and that no one at the salon takes it personally. The next time I went in, I went to Matt (who I've been going to regularly since) just because he was available sooner and I needed to get in quick (which, PS, has never been an issue since, you can always get an appointment within a few days, if not the same day). Tony made it a point to come by and say Hello to me. And Matt is AWESOME. He's super funky and cool and really nice, so easy to talk to, and my cut is always exactly what I want. Because I change my hairstyle slightly pretty much each time, sometimes I ask him for input, and he always gives it confidently and honestly, and it always looks fantastic. The man is good. Oh, and his chair is by the biggest window and has the best view, which is an added perk. I highly, highly recommend Salon Luna, it is a fantasic salon that could easily be super expensive and have egomaniacal stylists, but luckily its atmosphere is the exact opposite of that. And they have brownies and tea. Enough said.
Great cut, great atmosphere!. Matt is great for cuts! My hair is long, and I always ask the stylist to cut off 1/2 inch so it will continue to grow long, and Matt has been the only one who actually promised he would cut that amount, and stuck to it! Plus, they use Bumble and Bumble which are the best products. The atmosphere is so cute too!
Very Professional. I got a haircut here and I hated it...I called the salon and they were so nice, they scheduled a new appointment for me to come in and they fixed it, free of charge. They didn't make me feel bad about it either, they were totally nice. Now I will definitely keep going back...the space is cute, they give you coffee and tea and they have chocolates there too! Plus, I know if I don't like something they will be very nice and help me change it.
Proceed with caution. I tried Salon Luna after reading the reviews. THe receptionist convinced me to see a new stylist to the Salon so I obliged but I should have asked for the most popular stylist or one that received rave reviews every time. THe new stylist was young and seemed somewhat inexperienced. She actually cut the back of my hair straight instead of sectioning it off like every other stylist I've ever had did. She also repeatedly kept asking me if it looked good, if it was okay. Her lack of confidence in doing my hair made me really nervous. Not the best experience...however she did do a great job on my color. Overall I am not satisfied by I will probably go back to Salon Luna but see a more established stylist. THey do have a great space and people are really nice overall.
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