Bad customer service -- there was a mix-up with the time of the appointment (I thought 3:30, they said 3:00) and when I listened to the appointment reminder and called to reschedule, they said I could not because there was a 24 hour cancellation policy with "vouchers". I would understand a fee to reschedule, or a more limited service if I was going to be late, but to forfeit the cost of the entire visit seems a little much. Don't call people 30 hours before their appt and then later say there is a 24 hour cancellation policy. Grrrrrr.
False advertising at its best! Ripp off,to get you in!. Bought a groupon for the carriage house salon in harvard sq.Camb,Ma. 3 choices of coupon 1 for haircut,1for facial,or 1 for mani/pedi.The mani/pedi was described as moisterizing clay mask to be put on hands and feet as part of it.I bought it,when I asked what about my moisterizing treatment ,was told oh,you have to pay more.You purchased the cheaper mani/pedi.The woman lied and told me there was 3 different kinds of mani/pedi offered in groupon.No,there was only one offered,the choice was haircut,facial or mani/pedi.Just one kind,and it was described in detail.
Went with a coupon and they overcharged me. Don't go - THEY RIP OFF customers. I went there for a Dr Haushka facial, which was good - I would give it 4 stars if they didn't change the price after the service. I had a La Nirvana coupon for $60 for 90 minutes, and the manager insisted that it was for 60 minutes so I should pay extra. I checked and showed him the price list but he wouldn't hear anything and still charged me extra after seeing evidence that he was wrong. I don't care whether it's their fault or if a Nirvana posted wrong prices, but this is outright stealing from customers. And he was extremely rude besides that. I will never go back and you shouldn't unless you don't mind being overcharged without warning.
Great if you can find a discount. The prices were a bit out of my range but I wanted to try it anyway. Luckily I was able to find a discount with a google search and found the site LaNirvana, where you can get ridiculous deals on spas and salons like Carriage House. I plan to go back next time I need a haircut. If you are thinking about going here, make sure you sign up for your discounted appointment first!
Great Haircut - Nasty Wax. I've been coming at the Carriage House Salon for a couple of years and always had good haircuts. However, I recently had the worst wax ever - - the theapist double-dipped in the wax, succeeded in burning and bruising my skin and despite my request for "just a clean-up", she waxed half my brows off and did an even worse job on my bikini wax. I will never have any skin treatment done at the Carriage House.
Stylish Salon in Heart of Cambridge Square. The Carriage House Salon is an amazing salon tucked away up on the second floor of a beautiful, old brick and wood building in the heart of Cambridge Square. The atmosphere is wonderful and the staff is friendly and helpful. I have gotten multiple haircuts here over the years and they are always consistently my favorites. You will walk out of this salon feeling beautiful.
carriage house salon. I think alot of these bad reviews for the carriage house is set up . alot of people that left or fired and want revenge or clients are mad. ........
Editorial Review. Full-service Cambridge beauty salon also offers spa services like massage, skin care and manicures.
Great atmosphere. I got my eyebrows done here with Erin, and they look great! She really listened to what I wanted without my having to give too much instruction. Also they do the waxing in a relaxing spa room on a comfy bed (not just a sink chair in the back of the salon like some places). She spent a good 20 or so minutes making sure it was perfect. I will absolutely be back!
Finally found a stylist who listens and offers great advice!. I moved to Boston three years ago and have been bouncing around from salon to salon trying to find someone who actually listens to my ideas and can give me tips on new things to try or ways to make my idea work given my hair type (straight and fairly fine). A friend recommended me to Mindy and I can't say enough good things about her! She was really nice and friendly and had great ideas for my cut. It looks absolutely wonderful and I may even have the guts to go really short this summer with her behind the wheel. The salon is cute and is relaxing without any pretense. And I was so pleasantly surprised to have her use a bunch of different products on my hair and never suggest that I buy anything. When I got to the counter, I was able to get a small bottle of one of the products to try it out on my own, but again, no pressure. I highly recommend this place!
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