(617) 661-7660
102 Mount Auburn St
(Winthrop Street)
Cambridge,
MA
02138
42.3721
-71.1208
Neighborhood: West Cambridge
Hours:
Mon-Tue, Fri 9am-6pm
Wed-Thu 9am-7pm
Sat 9am-4:30pm
Parking:
Street
Last updated 8.19.09
What People Are Saying About Diego Hair Salon
The Editor
Contributor
Citysearch
Harvard Square hair salon is known for its makeovers and coloring services.
09/15/08
Best Advice I've Been Given In Ages
by lily6 at Citysearch
I had been going to the Diego salon on Newbury Street for a while and I was happy with everything except for the commute to get there. It was just really out of my way. So my friend suggested that I go to the one in Harvard Square since it would be more convenient for me and she personally enjoyed the pleasant service there. She recommended me to see her stylist, Faron, and I've never been more happy. I gained so many compliments after getting my haircut and color by her. Now I truly believe that Harvard Square is the new Newbury Street. This advice has really saved me from some bad hair days, so I'm going to pass it on: Go to Diego Salon in Harvard Square. It'll make you feel "fabulous". Thanks, Faron! =D
- Pros: Good staff, Quality work
- Cons: Parking
07/16/08
Don't know what customer service means!
by Elunia at Citysearch
After arriving 20 minutes prior to my appointment, the receptionist almost sent me in the summer heat to wait for the stylist to arrive. I was finally directed to the seating area at the window - far enough not to listen to the gossip, the staff was involved in - and left on my own. While I was waiting no one checked in with me if I may want some water, coffee, etc. No one even came up with a lie that the stylist is stuck in the traffic and will be here shortly. I felt like persona non grata there. She arrived finally, 15 minutes late and invited me to the chair and didn't apologize for being late. The haircut I got is not great, it is acceptable. This was my first and last visit at this place and I do not recommend it to anyone. I am searching for a people-friendly salon again, where you feel welcomed and in the center of attention the moment you walk in.
- Pros: convenient location
- Cons: rude receptionist/hostess; lack of professionalism
03/10/08
Awful Service
by Byrony at Citysearch
I'm new to Cambridge and after reading the reviews below decided to try this salon out. First, I have to say that my color (from red/brown to black) and my cut were done well but Faron spent maybe 15 cutting my hair and as someone with short hair - its important for a stylist to spend time on my hair and not treat it as a speed contest! Second, similar to the review below me, I went to pay and was informed that something was quoted to me as $120 really ended up being $165 due to the fact that it wasn't my roots but a full dye - which I informed them when I set up the appointment! Further more, the reason that his review is two stars is the receptionist that was there was by far the rudest person I have ever encountered in the service industry in my life (and trust me - I worked in it for a long time - I know rude!)! I've never been so disappointed with the level of service I have received at a salon in my life! Unless you want to go to a salon and only be there for 15 minutes and get treated like awful - don't go here. As a bright note - I want to mention that Faron's assistant was quite great - the only person that I would recommend seeing at Diego.
- Pros: Good haircut
- Cons: Service
The Details on Diego Hair Salon
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