Le Pli Salon & Day Spa

03/05/09

Star Rating seems rigged

by sabinab

How is it this place gets 4 stars? Isn't the overall star rating supposed to be the average stars based on the reviews?

Well, I did some of my own calculating and I'm afraid that there is some illicit rigging going on here.

Let's do the math together, shall we?

9 reviewers gave 1 star = 9

1 reviewer gave 3 stars = 3

1 reviewer gave 4 stars = 4

1 reviewer gave 5 stars = 5

That's a total of 21 stars between 12 people. Now let's calculate the average. 21 divided by 12 = 1.75. So the total of stars this place should get (rounded off to the nearest star) is 2.

2 stars.

So, for the life of me, why does this place show 4 stars?! Unless there is some kind of hidden hackery going on. Unfortunately, this lowers the CitySearch credibility factor. I'm afraid I will not be coming to this site for any advice on pretty much anything. Because of this, I give CitySearch 1 star.

01/05/09

horribly rude service

by mkflower

I agree entirely with the review below mine. I have never felt so strongly to go out and register for citysearch just to share how appalling my experience was. A spa experience is suppose to be relaxing, especially one that is so expensive. Yet, my time at le pli was frustrating and irritating. I am a college student and was given a gift certificate for my birthday and I was barely treated as a customer. They made no efforts to secure me as a regular customer, like they could care less about whether or not I enjoyed my experience. The woman I interacted with was incredibly rude and bossed me around. If it hadn't been a gift certificate (the fee was already paid) I would have cancelled my treatment before it even began. The massage was nothing special and the overwhelming lack of customer service and respect made it impossible for me to relax and enjoy it.

Needless to say I do not recommend Le Pli, it is not worth the money certainly, and makes for a poor spa experience.

• Cons: service

08/16/08

Terrible service and poor facilities

by chl23

I was given gift certificates to Le Pli, so booked two pedicures for my sister and me. I had been to Le Pli before for a haircut and manicure and had ok experiences, but never anything great. I have had a lot of pedicures and these were really mediocre pedicures--no leg massage, little scrubbing / exfoliating, too little work on cuticles, etc. The polish was done pretty well, but that's about it. It is also worth mentioning that you sit on an uncomfortable bench while your feet soak in a sink of water--no whirlpool and certainly no fragrances or flower petals. More problematic, however, was the absolutely atrocious service. My sister arrived 10 minutes before I did and was told she had to start first. Then, the moment they finished her feet, they said "get up, you're done". Clearly, they were trying to get us out of the salon to make room for their next regular customers--a huge mistake if they ever wanted to make us be regular customers. Throughout the experience, the women were unfriendly and cold.

For $40 a pedicure, I would rather take myself to Aveda or get a mani and pedi at one of the small local nail salons in H Square. I've never before felt so strongly as to register on citysearch to write a terrible review, but the service was truly remarkable--and not in a good way.