02/14/08

Bad customer service

by cjimmyc

I called for a quote on a dozen flowers for delivery, but the amount of flowers that were delivered was different then what I was quoted so I called to talk to the person in charge and she said that the person that gave me the quote was a temp. employee and that the quote was incorrect. I told her that you should make sure that whomever is answering your phone should make sure that they are giving the correct quote to customers.

11/09/07

The best florist in the entire Boston area; .

by caroldw

Best florist in the entire Boston area....discovered when I was at Harvard...I now call in from New York for deliveries to my elder mother in Boston....always polite,. timely deliveries. and absolutely gorgeous arrangements...I've used other florists in Boston...but no one compares to Brattle....they are consistent and generous and creative ....I am always asked "where did you get those beautiful flowers"....and I will continue to use them .....

• Pros: polite, timely delivery, beautiful, generous arrangements
• Cons: none

02/13/07

Best Florist I've found north of the Charles

by greendrz

I always seem to get a good b@ng for my buck at Brattle Square Florist.

Consistently good customer service, always timely deliveries and, of course, gorgeous flowers.

And, somehow, more beautiful, longer lasting flowers than can be bought for similar prices in Somerville and Cambridge.

(who knew you couldn't use that word?!)

• Pros: phone service, custumization, value
• Cons: small shop