11/02/09

Demeaning Service, Disgusting Food

by pdewan5

I was served a half cooked burger, a half eaten pickle, and the floors were filthy.

When I complained, the owner told me to never come back and accused me of not being a good customer.

I wouldn't recommend this place because there are much cleaner, better tasting burgers to be had somewhere else.

• Pros: Cutesy place to take guests
• Cons: Awful service, disgusting food

08/17/09

Good Food very high priced

by doveland66

This place needs to get with the program and start accepting credit and debit cards. The prices for the burgers is entirely extravagant even though they are good. Our service was very good. The good service doesn't seem to be a common thing reading other posts. I will not be going back because of the prices when in Boston.

• Pros: good burgers & fries
• Cons: price and cash only

04/28/09

OK place, if you like the WORST SERVICE IN THE WORLD

by Geoffpp

WORST of all is that every single time there I have been made to feel unwelcome and unliked. The incredibly brusque and ill-tempered wait staff are only outdone in pure rudeness by the cashier who was sullen and seemingly disgusted with my intrusion on her picking her nails clean. I've been there 3 times in the last 2 months. They have an excellent selection of burgers and options. Two of my three burgers arrived the temperature I wanted. While they are delicious, they are not worth the prices.

I say this...best $10 burger in Harvard. But for that price go to Abe and Louis' downtown.

Cash only is a problem, it's the 21st century already...please, put your prices up by 2% so I don't have to go the the freakin' bank to eat.

Please, go to Charley's instead, where the staff are super friendly, and while the burgers and only 80% as good, you can buy two of them for the same price.

• Pros: Lots of Burger Choice
• Cons: Bad service, rude wiatstaff, rude cashier, cash only