Stay away, don't do business with them.
Their philosophy is that the customer is always wrong. How many things are wrong: 1) they overcharged my credit card and refused to refund the incorrect amount 2) partially delivered my order but (over-) charged me for the rest of the order but never delivered it 3) never communicated any status on my order, even after multiple emails and stopping by the store multiple times.
It's been 4 months, and my furniture is still nowhere to be found and they have my money. They haven't even tried to make things right - the salespeople all "empathize" with me but no one is willing to do anything about it ("I'm sorry but my hands are tied"). One salesperson says, "we are trying to improve our image and they hired a new manager (Brandon) to do this" but it's Brandon who's not being responsive, getting me my furniture, or refunding what he overcharged me!
Although I personally will never do business with them, the only thing I would say you should buy (if you are willing to do business with them!) is something you can walk out of the store with and you don't mind them not supporting.
Great value and selection. I just moved to Boston for a new job. The modern furniture stores here are way over priced, but then I found this beautiful contemporary furniture store in Harvard Square. I got everything I needed, Italsofa, Calligaris dining set and Modloft bed, all within my budget. And Maria is very friendly and knowledgeable. Great experience!
High Quality Modern Furniture. They sell beautiful Italian sofas - you should see the Natuzzi sofas. I bought a Natuzzi leather sofa from them and they have a huge variety of colors to choose from. I found one that matches my drapes which are also from Italy. It takes a few months to get the sofa, but it's worth the wait. All my friends love it.
Great quality items, pleasant staff. We purchased a Natuzzi leather sectional from the City Schemes in Cambridge, MA. We had to wait longer than expected. However, it was worth the wait. The item arrived directly from Italy in perfect condition. The sofa is absolutely gorgeous. Everybody loves it. Also, the store manager Irina was wonderful. She is very helpful, knowledgeable and a pleasure to deal with. The delivery people were very pleasant, knowledgeable and professional.
One of a kind service.
i bought a natuzzi sofa and was delivered within 3 days.that is just very good service and delivery.They offer one of a kind styles.
I am definetly buying there again!
City Schemes defective merchandise. I bought a leather and chrome Wassily Chair from City Schemes 2 years ago. The leather back strap recently came off the chrome frame, while I was sitting in it, making it unusable. The stitches did not come undone, but the leather ripped near the seam. The material is also ripping on other parts of the chair. The leather material is not repairable and if the material was leather it would not have ripped. This is a classic chair that has been around for years, but it you buy it from City Scams you may only have it for a few years..I would never go back.
I had pretty good experiences and good deals. For interesting furniture, eg european, then this is one of few places in boston you get get it without paying $$$s. Bought nice dining table, sectional couch - from cambridge & Rt 1 store, staff good, and delivery was on time as scheduled, no damage. Delivery guys on time and assembled everything. I will buy from them again.
City Scheme Does Not Get the Job Done. The sales people were unusually rude in the Cambridge store. I managed to speak to the owner to complain and he seemed genuinely concerned. I bought a substanial amount of furniture from them (after finding one nice salesman), paid $150 for delivery and was told the night before the delivery that they couldn't do it as scheduled. When the furniture did arrive it was damaged. I would not recommend City Schemes. It could not be a worse experience from soup to nuts.
City Scam! City Skunk!. This store runs by chimpanzees that don't know what the hell on earth they are doing. I ordered more than $2,000 of funitures and paid them $100 for the delivery to my condo. On the date of delivery, the guy missed me at home because they didn't put my unit # on the delivery order and make up a telephone number that's 13 digits long. So I call them up to see what's going on. The Customer Service (a Chimpanzee) on the phone didn't make any apology to me but asked me to pay another $100 for redelivery, then I requested to talk to the manger (even worse Chimpanzee), after a few words and didn't work out, I decided to cancel the order. And he said to me "yah, ok, but you still have to pay $200 for the delivery!" and click, he hung up the phone on me.
City Scheme? City Scam!. This place is a complete rip off. You have to pick up your furniture from a warehouse where the service is terrible, they will have you waiting for hours. If you are stuck with someone who doesn't speak English you are lucky because the ones who do are rude and know nothing about customer service. Once you get your furniture and bring it home it is impossible to put the peices together, the engineering is awful. You are better off shopping at Walmart, or even Kmart!
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