Cardullo's

02/15/08

Horrible Gift Basket Service

by Jackeltree at Citysearch

I ordered a gift basket for a sick co-worker yesterday from Cardullo's, and she never got it!

When I asked her how she liked the basket, she didn't know what I was talking about. When I called Cardullo's to ask what happened, the guy told me his courier service was too busy to send it out. I asked him why he didn't call me (I gave him my phone number for a reason) to at least let me know so I could order from somewhere else or at least know that she didn't get it so I don't seem like a flake asking her how she liked her non-existent gift basket and he didn't have a good answer. As soon as I told him to cancel the order, he hung up on me without another word. I wasn't yelling or irate or anything...I just sighed, told him to cancel the order and he hung up! It takes a lot to get me annoyed or upset and I give almost everyone the benefit of the doubt, but non-delivery with no notification AND hanging up on me is inexcusable. He didn't even apologize.

Unbelievable and very rude. I will never order anything from there ever again.

• Pros: Maybe their food is good? We won't know because we never got it.
• Cons: Very rude and horrible customer service.

05/18/07

Good choices, bad service

by samuelmassey at Citysearch

To concur with the other reviews, every time I've been to Cardullos I have received attitude. Today was no different. The woman working the deli counter was her usual curtness. She was wearing gloves BTW. They are mean yes, but I have yet to see them act unhygenically. The sandwich I ordered was delicious and loaded with goodness. I also had a rude encounter with the woman working the register, but she apologized later. It seemed she mostly had an issue with the guest merchant in the store who was handing out samples of tuna and dungeoness crab on crackers. The guest merchant looked stressed. Which I would imagine was from the evil eyes the two Cardullo's representatives were giving her.

I wouldn't avoid Cardullo's, they have very unique things. If you do go remember, don't take it personally.

04/09/07

Extremely rude and arrogant staff!!! Serves without gloves!

by cassyfont at Citysearch

Went in to buy a very specific cheese. I asked the staff whether the Stilton they carried was from particular area and the lady behind the counter yelled over me to another staff to ask to which he replied, "England!" Well, duh... I asked him what part of England, and he goes "Stilton!" (btw, none of the Stilton cheese are actually from Stilton, so obviously the staff don't even know what they're talking about!). After a lot of yelling from the two staff members, I decided to just get it and the lady behind the counter kept yelling, "Point out where it is. WHERE IS IT? WHERE IS IT?!?!?" as I kept showing her which one I wanted. I got so fed up I said nicely, "No need to get all rude". Then she finally shut up. Guess what? She didn't even put her gloves on to get and package the cheese, it was so disgusting. I just threw it out after I left. I dont' even want to THINK how they serve their sandwiches!!! Disgusting service and staff, disgusting health standards!

• Pros: Variety of import goods
• Cons: EXTREMELY rude staff, serves food/cheese, etc. without gloves.